General Manager

Chartwell Retirement Residences; Calgary; Sur place; CAD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Benefits

Leadership development

Warm culture

Résumé du poste

Chartwell Retirement Residences in Calgary seeks a General Manager to lead all aspects of residence operations, ensuring a safe, vibrant, and resident-centered environment. You will oversee departments, manage budgets, drive occupancy, and uphold provincial regulations while fostering a collaborative leadership culture.

The ideal candidate demonstrates at least two years in a senior leadership role in retirement or hospitality, strong financial planning and staff development skills, and

Qualifications

• Minimum two years in a leadership role within retirement or hospitality.
• Proven skills in operations, team leadership, financial planning, and customer relations.
• Strong communication, interpersonal, and problem-solving abilities.
• Self-directed, accountable, and able to build collaborative teams.
• Knowledge of budgeting, occupancy strategies, and marketing approaches.

Responsabilités

• Provide leadership to ensure smooth operations across all departments.
• Oversee care, services, and programs that support resident wellness and satisfaction.
• Lead, mentor, and support department managers and staff.
• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance.
• Manage budgets, monitor financial performance, and support occupancy growth.
• Foster community engagement and address resident/family concerns while contributing to strategic planning.
• Collaborate with leadership to ensure smooth operations and participate in Manager on Duty rotation.

Connaissances

Leadership

Operations management

Financial planning

Customer relations

Team mentoring

Communication

Problem solving

Formation

Post-secondary diploma or degree in nursing, social work, gerontology, hospitality, or business

Outils

Microsoft Office

Residence management systems

Description du poste

The Opportunity

Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a General Manager at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

What You’ll Do

• Provide leadership to ensure smooth operations across all departments
• Oversee high-quality care, services, and programs that support resident wellness and satisfaction
• Lead, mentor, and support department managers and staff
• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance
• Manage budgets, monitor financial performance, and support occupancy growth
• Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building
• Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation

What You’ll Bring

• Minimum two years in a leadership role within the retirement or hospitality industry
• Proven skills in operations, team leadership, financial planning, and customer relations
• Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business
• Excellent communication, interpersonal, and problem‑solving abilities
• Self-directed, accountable, and effective at building collaborative teams
• Strong organizational and multitasking capabilities in a dynamic environment
• Proficient in Microsoft Office and residence management systems
• Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency
• Knowledge of provincial health regulations and retirement residence legislation
• Familiarity with budgeting, occupancy strategies, and marketing approaches
• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends
• Must be prepared to respond to emergency situations
• Some travel may be required
• Comfort using AI and other digital platform systems and tools to support daily work
• Clear Criminal Background Check, VSS and TB Test where required