General Manager

Eau Claire Athletic Club; Calgary; On-site; CAD 125,000 - 160,000; Full time

Benefits offered by this job

Benefits package

On-site in Calgary

Job summary

Eau Claire Athletic Club in Calgary is seeking a General Manager to oversee all operations across Food & Beverage, Member Services, Athletics, Aquatics, Housekeeping, Childminding, and Maintenance. You will plan, direct, and optimize daily activities to elevate the Member experience while protecting a positive culture.

The role demands leadership, financial discipline, and a client-focused mindset; the position is full-time and on-site in Calgary with evening, weekend, and peak-period

Qualifications

• Eight+ years of progressive leadership in luxury hotel or private club.
• Direct leadership of Front Office/Guest Services, Member Services, Housekeeping, and Food & Beverage.
• Demonstrated ability to manage budgets, labour, and operating results.
• Able to market and sell the Club—membership, dining, programs, and the standard of the Club.
• Post-secondary education in hospitality, business, or related discipline, or equivalent experience.
• Experience raising or maintaining standards in a growing operation.
• Polished, confident, and personable with a five-star club presence.
• Evenings, weekends, and peak periods are part of the rhythm of the Club.

Responsibilities

• Plan and direct day-to-day operations across all departments to exceed Member expectations.
• Lead and develop a strong leadership team and promote a positive, collaborative culture.
• Own operating numbers including labour, accounts receivable/payable, and budgeting.

Skills

Leadership across departments

Budgeting & labour

Membership marketing

Hospitality experience

Staff development

Education

Hospitality/business degree or equivalent

Job description

Eau Claire Athletic Club is a 110,000 sq. ft. private social and athletic club in downtown Calgary. The amenity offering supports Members in their pursuit of social connection, athletic performance and total health and wellness. We are seeking a General Manager to support a growing membership, elevate the Member experience, work with a strong team to protect a positive culture, and drive operational efficiency. www.ecathleticclub.ca

The General Manager is the senior operator of the Club and provides leadership across all operating departments: Food and Beverage, Member Services, Athletics, Aquatics, Housekeeping, Childminding, and Maintenance. The role is to plan and direct the day-to-day operation, exceed Member expectations at every touchpoint, deliver strong and efficient operating performance, and serve as the front face of the Club for Members, guests, and staff.

Lead. Represent the Club and be the front face for Members, future Members, and staff.

Elevate. Set clear expectations and thoughtful plans so the Member experience rises and friction falls.

Inspire. Protect the original vision: a social and athletic club where Members simply walk through the door and, through our people and amenities, build or maintain positive change for their whole self.

Drive. Treat every step, every hour, and every process as something to be considered and challenged. Exceptional efficiency is part of the standard.

Immaculate. Ensure every touchpoint and every visual is considered and maintained on the right frequency.

Develop. Make time for emerging talent and put growth opportunities in front of those who can carry the Club.

Finance. Own the operating numbers. Review labour, accounts receivable, and accounts payable; keep labour inside the budgeted plan; and ensure money owed to the Club is collected when it is due.

• Eight or more years of progressive experience in a luxury hotel or private club, including leadership of multiple departments. This is a career span, not a requirement of eight years already in a General Manager seat.
• Proven, direct leadership of Front Office / Guest Services or Member Services, Housekeeping, and Food & Beverage.
• Demonstrated ability to manage budgets, labour, and operating results.
• Demonstrated ability to market and sell the Club — membership, dining, programs, and the standard of the Club
• Post-secondary education in hospitality, business, or a related discipline, or equivalent relevant experience.
• Experience raising or holding standards in a growing or evolving operation.
• Polished, confident, and personable, with a presence appropriate for a five-star club.
• A warm, collaborative culture. Those who demonstrate sound judgment, strong execution, and alignment with the Club’s vision will enjoy real autonomy.
• A competitive annual salary of $125,000 to $160,000, commensurate with experience and qualifications, together with a benefits package.
• The role is full-time and on-site in Calgary. Evenings, weekends, and peak periods are part of the rhythm of the Club.