General Manager - Gaming and Entertainment (Casino)

JRoss Hospitality Recruiters

Lethbridge

On-site

CAD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Competitive Compensation

Health & Dental Coverage

Employee Retirement Savings Plan

Uniforms Provided

Employee Assistance Program (EAP)

Performance Bonuses

Employee Recognition Programs

Job summary

A leading player in the entertainment and gaming industry in Lethbridge is looking for a dynamic General Manager to oversee operations of a major venue. This role requires a minimum of 5 years of management experience, ideally with gaming oversight. The successful candidate will lead various departments, analyze performance data, and champion employee engagement. Benefits include competitive compensation, health coverage, and performance bonuses.

Qualifications

Minimum 5 years of progressive management experience in hospitality or gaming.
Proven leadership in casino/gaming operations is ideal.
Ability to work evenings, weekends, and holidays.

Responsibilities

Lead and inspire departmental teams across functions.
Provide oversight of department-level business plans.
Analyze financial and operational performance data.
Enhance internal procedures to improve efficiency.
Collaborate with senior leadership on long-term planning.
Champion employee engagement, performance development, succession planning, and training initiatives.
Ensure adherence to all relevant policies, procedures, and licensing regulations.
Represent the property in the community and with key stakeholders as needed.

Skills

Leadership in multi-department operations

Budgeting and financial analysis

Exceptional communication skills

Multitasking in a fast-paced environment

Decision-making

Education

Post-secondary education in Business Administration or Hospitality

Job description

Overview

A leading player in the entertainment and gaming industry is seeking a dynamic and experienced General Manager to oversee full-scope operations of a major gaming and hospitality venue. This high-impact leadership role supports regional executive leadership and oversees all departments, including Gaming, Food & Beverage, Security, Facilities, Human Resources, Marketing, and Guest Services. The General Manager is accountable for the successful day-to-day and strategic operations of the property, ensuring financial performance, operational excellence, and a superior guest experience while maintaining compliance with regulatory requirements. You\'ll lead a passionate and diverse team, helping foster a high-performance, collaborative culture.

Description

Responsibilities

Lead and inspire departmental teams across all functions including gaming, food and beverage, facilities, and customer service.
Provide oversight of department-level business plans and budgets, ensuring alignment with organizational goals and resource allocations.
Analyze financial and operational performance data to inform strategic decisions and drive profitability.
Review and enhance internal procedures to improve efficiency and guest satisfaction.
Collaborate with senior leadership on long-term planning, policy implementation, and regional growth strategies.
Champion employee engagement, performance development, succession planning, and training initiatives.
Ensure adherence to all relevant policies, procedures, and licensing regulations.
Represent the property in the community and with key stakeholders as needed.
Travel within the region may be required on occasion.

Qualifications

Minimum 5 years of progressive management experience in hospitality, gaming, or related service industries.
Proven leadership in multi-department operations, ideally including casino/gaming experience.
Post-secondary education in Business Administration, Hospitality, or related discipline is preferred.
Must be able to work on-site, including evenings, weekends, and holidays as needed.
Physical ability to stand or walk for extended periods and perform light physical tasks (bending, lifting, reaching).
Fast-paced environment requiring multitasking and adherence to tight deadlines.
Strong financial and operational acumen, with experience in budgeting and performance analysis.
Exceptional communication, decision-making, and interpersonal skills.
Comfortable leading in a fast-paced, high-traffic environment.
Strategic thinker with the ability to implement change and drive results.

Corporate Culture & Benefits