Claims Adjuster Senior

Gallagher Bassett; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett Canada is seeking a Senior BI Claims Adjuster to manage investigations, evaluations and settlements for General liability, Product liability and Auto/Tort claims. You will analyze policies, negotiate with parties, and apply best practices while delivering outcomes for clients.

The role requires five years of claims experience, industry licensing progression, and strong English communication; French language skills are a plus.

Qualifications

• 5 years related claims experience required
• Bachelor's degree preferred
• CIP completion or C11/C12/C14/C110 minimum and in progress for licensing
• Strong communication skills
• Analytical thinking and problem solving
• Fluent in English; French an asset

Responsibilities

• Investigate, evaluate, disposition and settle claims including general and product liability, auto and tort losses
• Negotiate settlements with clients, claimants and solicitors within authority
• Interpret related documentation and determine coverage and exposure
• Identify potential litigation and non-litigation strategies to bring claims to resolution
• Maintain accuracy and timeliness in claims handling and documentation

Job description

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We believe that every candidate brings something special to the table, including you!

Overview

Senior BI Claims Adjuster

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a claims adjuster. Responsible for the investigation, evaluation, disposition and settlement of claims. In this position, you will be handling any of the following types of losses: General liability claims, Product liability claims, TP Auto BI (Tort) Auto, TP auto claims.

How You’ll Make An Impact

• Knowledge of accepted industry standards and practices. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
• Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation.
• Negotiate with solicitors and directly with parties to resolve claims within authority granted.
• Understanding of various juridical legal processes.
• Ability to identify potential litigation and non-litigation strategies and determine the best course of action.
• Experience in mediations, pre-trial conferences and other procedures, negotiations and settlements required to bring the claim to resolution.
• Analyze relevant policies to determine coverage available. Identify the allegations and assess coverage to determine the extent to which coverage may apply to the claim.
• Ability to multi-task and adapt to a changing environment.
• Time management skills.
• Strong Organization skills with attention to detail and accuracy.
• Excellent verbal and written communication skills as demonstrated by your ability to convey information professionally.
• Both French and English would be an asset.
• Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and in accordance to any statutory, regulatory and ethics requirements.
• Strong understanding of Microsoft Office programs, like Word, Excel and PowerPoint.

About You

• Exceptional customer services skills required.
• High school diploma and 5 years related claims experience required.
• CIP completion, or C11, C12, C14, C110 minimum and in progress with minimum courses for licensing.
• Appropriately licensed and/or certified in all provinces in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Extensive knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.
• Bachelor's degree preferred.
• Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
• Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses.
• Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)