Fully Remote - Bilingual Customer Service Representative – Moncton, NB - Moncton

Randstad Canada; City of Moncton; Remote; CAD 42,000 - 51,000; Full time

Benefits offered by this job

Training program

Pension plan

Share Ownership Program

Bonus plan

Education reimbursement

Paid vacation

Paid personal days

Career advancement

Job summary

Randstad Canada is seeking a Fully Remote Bilingual Customer Service Representative based in New Brunswick for a 100% remote, full-time position. You will handle English and French inquiries, provide exceptional service, and work in the insurance sector with training and mentorship provided.

Enjoy a comprehensive benefits package including vacation, pension, education reimbursement, and a focus on career advancement.

Qualifications

• Bilingual English and French required.
• Must pass The Federal Government's Enhanced Security Screening.
• Strong computer and multitasking skills (multiple screens and systems).
• Customer service or call center experience required.

Responsibilities

• Provide accurate responses to existing and new members while maintaining the highest level of customer service.
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

Skills

Bilingual English/French

Customer service experience

Call center experience

Strong computer skills

Security screening

Education

High School Diploma

Job description

Fully Remote Bilingual Customer Service Representative

Are you fluent in English and French, passionate about helping others, and looking to launch a long-term career in the insurance industry? We are seeking dedicated Bilingual Customer Service Representatives for a 100% Remote position with an upcoming November Start Date!

Advantages

• $46,600 Annual Salary


• Full time, Permanent position


• New Brunswick only - REMOTE


• Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship


• 3 weeks of Paid Vacation & 3 Paid Personal days


• Monday - Friday scheduling - Weekends off !


• Pension plan


• Able to participate in the Share Ownership Program


• Bonus plan


• Education reimbursement program $2,000 (annually)


• Career advancement options!

Responsibilities

• Provide accurate responses to existing and new members while maintaining the highest level of customer service


• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

Qualifications

• Strong English and French communication skills ( Mandatory)


• Must be able to pass The Federal Government's Enhanced Security Screening


• Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )


• Strong Problem Solving skills


• Customer Service experience or Call Center Experience Required


• Able to work under pressure


• High School Diploma Required

Summary

If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.