Bilingual Call Center Agent - London

Randstad Canada; London; Hybrid; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Hybrid work: London Office

No weekends

Paid vacation + personal days

Education reimbursement

Pension plan

Share ownership program

Career advancement

Job summary

Randstad Canada in London, Ontario seeks a bilingual English/French customer service professional for a full-time, permanent role on our insurance team. The position offers a hybrid schedule with 2 days in the London Office and a start date in October 2026.

Responsibilities include first-contact support by phone and email, resolving inquiries across systems, and delivering outstanding service. The role emphasizes growth, stability, and potential leadership opportunities within the organization.

Qualifications

• Bilingual English/French required.
• Experience in customer service or call center.
• Leadership/managerial experience in service/finance is a plus.
• Must pass Enhanced Security Screening.
• Strong computer skills across multiple screens and systems.
• Excellent problem-solving and ability to work under pressure.
• High school diploma required.

Responsibilities

• Be the first contact for members via phone and email.
• Troubleshoot inquiries using various systems and tools.
• Maintain high-level customer service and professionalism.

Skills

Bilingual English/French

Customer service

Leadership experience

Multitasking

Problem solving

Education

High School Diploma

Job description

Are you fluent in both English and French and passionate about helping people? Are you looking for more than just a job, but a real career path with opportunities for growth?

We're seeking dedicated, bilingual professionals to join our insurance team. This is a full-time, permanent position where you can build a stable, long-term future.

Start date : October, 2026

Advantages

• Competitive Pay: $49,000 annual salary.
• Work arrangement: hybrid model (2 days in London Office)
• Monday to Friday work schedule. No weekends!
• Start with 3 weeks of paid vacation plus 3 paid personal days.
• 4-6 weeks of comprehensive paid training followed by 2-3 weeks of mentorship.
• Access to a pension plan and a company Share Ownership Program.
• $2,000 annually for education reimbursement
• Career advancement opportunities.

Responsibilities

• Act as the first point of contact for new and existing members, providing accurate and timely support via phone and email.
• Effectively troubleshoot and resolve customer inquiries using various systems and tools.
• Maintain the highest level of customer service and professionalism in every interaction.

Qualifications

• Fluency in both English and French is essential.
• Proven experience in a customer service or call center role.
• Any leadership or managerial experience from the customer service, banking, or finance industries is considered an asset.
• Must be able to pass the Federal Government's Enhanced Security Screening.
• Strong computer skills with the ability to multitask across multiple screens and systems.
• Excellent problem-solving abilities and the ability to work well under pressure.
• Education: High School Diploma.

Summary

We're not just hiring reps; we're investing in future leaders. If you're ready for a role that offers stability, growth, and a fantastic work-life balance, we want to hear from you.

Your background in customer service is key, and if you have that leadership or managerial experience from the service, banking, or finance sectors, please highlight it in your application—we value that potential!

Only those selected for interviews will be contacted. Thank you for your interest!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.