Continuous improvement specialist

uap; Montreal (administrative region); Remote; CAD 24,000 - 34,000; Full time

Benefits offered by this job

Remote work

Full-time or part-time schedule

Start date Sept 29

6-month contract

Job summary

Randstad Canada is seeking a Customer Service Representative for payroll-free insurance support in a remote Montreal setting. The role starts full-time for training, with potential part-time later, and requires fluency in French and English (oral and written).

You will handle inquiries, build product knowledge, and maintain excellent service standards while ensuring compliance and collaborating with the team. Salary is $21/hr in a full-time remote position with a September 29 start date.

Qualifications

• 3 years of experience supporting insurance programs.
• Fluency in French and English (oral and written).
• Proficiency in the Microsoft Office suite.
• Excellent communication, empathy, and listening skills.
• College diploma preferred; high school diploma required.

Responsibilities

• Promptly and professionally answer incoming calls, chats, and inquiries.
• Develop product knowledge and effectively convey information to clients.
• Demonstrate active listening, clarify information, and de-escalate situations.
• Document customer inquiries and solutions.
• Maintain established performance levels.
• Understand and resolve compliance issues.
• Support teamwork.
• Effectively identify and respond to customer needs, providing solutions and alternatives.

Skills

Bilingual

Customer service

Insurance support

Empathy

Education

College diploma

High school diploma

Tools

Microsoft Office

Job description

We are looking for a Customer Service Representative to join our client in the insurance industry in Montreal. This is a position starting full-time for training, with a possibility of part-time afterwards. The position is virtual and requires fluency in French and English (oral and written).

You will be required to provide exceptional customer service regarding insurance benefits.

Advantages

• Work from home, full-time or part-time schedule.
• Start date: September 29th.
• 6-month contract.
• Salary of $21/hr.

Responsibilities

• Promptly and professionally answer incoming calls, chats, and inquiries.
• Develop product knowledge and effectively convey information to clients.
• Demonstrate active listening, clarify information, and de-escalate situations.
• Document customer inquiries and solutions.
• Maintain established performance levels.
• Understand and resolve compliance issues.
• Support teamwork.
• Effectively identify and respond to customer needs, providing solutions and alternatives.

Qualifications

• 3 years of experience supporting insurance programs.
• Fluency in French and English (oral and written).
• Proficiency in the Microsoft Office suite.
• Excellent communication, empathy, and listening skills.
• College diploma preferred, high school diploma required.

Full-time. Salary: $21/hr. Remote.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.