Bilingual Call Centre Agent (French/English)

Xperigo; City of Moncton; Remote; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid vacation

Health, dental and wellness benefits

Performance incentives

Training and development

Career growth opportunities

Overnight remote work option

Job summary

Xperigo in Moncton, NB is hiring a Bilingual Call Centre Agent (English/French) for a full-time role serving customers across Canada and the U.S. You’ll help customers in both languages, coordinate roadside assistance, and resolve issues with empathy and accuracy.

The ideal candidate brings strong bilingual communication, calm problem-solving skills, and a high school diploma. We offer competitive pay, paid vacation, health and dental benefits, performance incentives, training, and opportunities

Qualifications

• Bilingual in English and French is required.
• High school diploma or equivalent.
• Customer service or contact centre experience is an asset.

Responsibilities

• Support customers in English and French with empathy and confidence.
• Coordinate roadside assistance, including towing, tire changes, fuel delivery etc.
• Listen, solve problems, and find solutions for each situation.
• Deliver a positive customer experience while balancing quality and efficiency.
• Learn new programs, build your skills, and contribute to continuous improvements.

Skills

Bilingual EN-FR

Active listening

Problem solving

Calm under pressure

Customer service

Education

High school diploma

Job description

Bilingual Call Centre Agent (French/English)

Full Time New Brunswick, Moncton, NB, CA

10 days ago Requisition ID: 1060

Life is better at Xperigo!

At Xperigo, our purpose is simple – "Empowering people to explore what’s possible".

That starts with our people.

We are looking for Bilingual Solutions Specialists (English/French) to join our team and help deliver exceptional experiences for our customers across Canada and the U.S.

If you’re a natural problem solver who enjoys helping people, stays calm when things don’t go as planned, and wants an opportunity to learn and grow, we’d love to meet you.

What you’ll do

You’ll be the person customers count on when they need help.

You will:

• Support customers in English and French with empathy and confidence
• Coordinate roadside assistance, including towing, tire changes, fuel delivery etc.
• Listen, solve problems, and find solutions for each situation
• Deliver a positive customer experience while balancing quality and efficiency
• Learn new programs, build your skills, and contribute to continuous improvements

What you bring

• Strong bilingual communication in both English & French and listening skills
• Calm, empathetic approach to helping people
• Strong problem-solving skills and the ability to think on your feet
• High school diploma or equivalent
• Customer service, contact centre or related experience is an asset

Why Life is Better Here

At Xperigo, we prioritize the well-being, growth, and satisfaction of our employees. As a valued member of our team, you'll enjoy a range of benefits and opportunities designed to support your success and enhance your overall experience with us. You'll have access to:

• Competitive compensation
• Paid Vacation
• Health, Dental and Wellness benefits
• Performance Incentives
• Training and Development
• Opportunities to grow your career from within

Looking for a schedule that works differently?

Along with our regular daytime and evening opportunities, we're hiring a limited number of people for our dedicated overnight team.

Overnight opportunities offer:

• Consistent 11:00 PM to 7:00 AM shift with two set days off
• Higher overnight compensation
• Dedicated remote work opportunity, with occasional on-site training as required
• Set schedules with no shift bidding
• Opportunities to learn additional programs and expand your skills

Who we are

Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide the best in-class customer service experiences to our clients, who range from automotive manufacturers and rental car companies to other organizations with large vehicle fleets or customer service needs. We are dedicated to driving change through innovative technology solutions by continually exceeding our clients’ expectations.

XperigoisanEqualOpportunityEmployer and is committed to fostering an inclusive and accessible workplace.We provide accommodations throughout the recruitment and selection process.If you are selected to participate in the hiring process, please informXperigoofanyaccommodation(s)thatyoumayrequiretoensureyourequaland full participation.

Please be advised that all offers of employment are conditional upon satisfactory completion of background checks.Your personal information collected during the recruitment process is handled in strict compliance with the applicable federal and provincial Privacy Laws.