Full Time Treatment Coordinator Orthodontics

City Orthodontics & Pediatric Dentistry; Edmonton; On-site; CAD 52,000 - 64,000; Full time

Benefits offered by this job

Free uniforms

Benefit package

Vacation pay

Bonus pay

Job summary

City Orthodontics & Pediatric Dentistry in Edmonton, Alberta seeks a full-time Orthodontic Treatment Coordinator to join a progressive, state-of-the-art practice across multiple locations. The role emphasizes patient communication, treatment planning, and financing agreements while collaborating with a professional team.

The successful candidate is organized, detail-oriented, proactive, and comfortable working in a fast-paced dental office environment. Travel among clinics is required.

Qualifications

• Minimum education: High School Diploma
• Customer service and consultation experience is an asset
• Previous experience in orthodontic or dental office is preferred

Responsibilities

• Take diagnostic pictures and explain treatment options to patients and parents
• Set up financial contracts and payment plans
• Address patient questions and concerns and follow up with patients and insurance
• Work with the Financial Coordinator to initiate treatment and manage billing

Skills

Customer service

Office administration

Communication

English proficiency

Team player

Education

High School Diploma

Tools

Ortho2 Edge

Curve Hero

Job description

Position Type:

Permanent Full-Time (40 hrs/week)

Location:

Edmonton, Alberta

Language:

English

About the Company

We specialize in orthodontics and pediatric dentistry, offering personalized and comprehensive care for patients of all ages. Our dedicated team of registered specialists uses cutting-edge technologies to create treatment plans tailored to support optimal dental health, function, and aesthetics. From early-age pediatric dental care to orthodontic solutions, we collaborate closely with patients and their families to promote long-term oral well-being and provide confident, beautiful smiles. We are committed to fostering a welcoming, supportive environment where patients feel at ease and well-informed throughout their dental journey.

About this Role

If you are looking for a long-term position as an Orthodontic Treatment Coordinator in progressive, state-of-the-art Orthodontic/Dental offices. We are looking for a Full-Time Orthodontic Treatment Coordinator, approximately 32-40 hours/week. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with team members, parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.

Requirements: (The applicant must meet the following requirements)

• High School diploma
• Must be computer proficient and learn new software easily (software used in our office are Ortho2 Edge and Curve Hero)
• Previous experience in customer service or office administration is an asset.
• Ability to present treatment plans and finalize financial arrangements
  
• Ability to work with a large team
• Be proactive
• Ability to work in a fast paced environment
• Ability to adapt to change and a growing practice
• High level of organization and attention to detail
• Excellent communication and customer service skills
• Proficient in English
• Willingness to be cross trained in other areas of the clinic
• Must be willing to travel between different office locations

Responsibilities and Duties

• Taking diagnostic pictures
• Explaining orthodontic treatment and appliances to patients and parents
• Setting up financial contracts and payment plans
• Address patient questions and concerns
• Follow up with patients and insurance companies
• Be proficient working with different insurance companies
• Be well versed in our billing process and cost of procedures, treatments and consultations
• Review Treatment Coordinator statistics and reports
• Work in partnership with the Financial Coordinator to help patients initiate treatment
  

Qualifications and Skills

• Minimum education: High School Diploma
• Customer service and consultation experience is an asset
  
• Previous experience working in an orthodontic office or a dental office (preferred but not required)
  

This position offers:

• State of the art offices (5 locations)
• Professional clinical team
• Full-Time hours 32-40 hours/week
• Pay based on experience

Benefits:

• Free Uniforms
• Benefit Package
• Vacation Pay
• Bonus Pay

Candidates must be legally eligible to work in Canada