Full Time Temporary Store Manager - St. Laurent Centre

The Body Shop International Limited; Ottawa; On-site; CAD 52,000 - 58,000; Full time

Job summary

The Body Shop International Limited in Ottawa is seeking a Store Manager for a 12-month temporary maternity cover, based at St. Laurent Centre.

You will lead a cohesive team to deliver exceptional customer experiences, drive sales, and manage store operations during the contract period. The role requires a customer-focused leader with experience coaching teams, analyzing KPI data, and delivering retail excellence across holidays and weekends.

Qualifications

• Experience leading a team in a retail setting.
• Proven track record achieving sales targets and delivering strong customer experiences.
• Ability to analyze KPI data to guide business decisions and improve store performance.
• Experience coaching and developing team members to meet goals.
• Flexibility to work across a broad schedule including weekends and holidays.

Responsibilities

• Lead store team to deliver retail excellence and strong sales results.
• Drive customer engagement through campaigns and brand storytelling.
• Coach and develop team members to achieve targets and grow skills.
• Manage stock and inventory, and adapt to changing demand.
• Use KPI data to make informed business decisions and drive performance.

Skills

Leadership

Customer facing

Sales targets

KPI analysis

Coaching

Planning and organizing

Microsoft Office

Scheduling flexibility

Tools

Microsoft Office Suite

Job description

Full Time Temporary Store Manager - St. Laurent Centre

Full Time Ottawa, ON, CA

Salary Range: $52,000.00 To $58,000.00 Annually

Role Overview:

As an inspirational leader with enthusiasm for our brand purpose, you will lead the store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

This is a 12-month Temporary Shop Manager position covering a maternity leave, with an anticipated term from August 2026 to August 2027. The successful candidate will be responsible for maintaining operational excellence, coaching and developing the team, and ensuring the store continues to deliver an exceptional customer experience throughout the contract period.

Key Job Accountabilities:

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Manage stock; monitor & manage change
• Confidently use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
• Schedules include holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required
• Experience in a customer-facing role, people leadership & team development required
• Proven ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team to drive sales
• Experience analyzing data (KPI's) to make sound business decisions required
• Comfortable with Microsoft Office Suite

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required