Full Time Store Manager - Mapleview Mall

The Body Shop Canada Ltd; Burlington; On-site; CAD 43,680 - 45,760; Full time

Job summary

The Body Shop Canada Ltd in Burlington seeks a Full Time Store Manager at Mapleview Mall. You will lead a store team to deliver retail excellence, drive sales results, and create engaging customer experiences in a vibrant beauty environment.

You will use KPI data to guide decisions, coach and develop staff, and ensure exceptional customer service while managing stock and campaigns. Flexibility to work across Sundays to Saturdays is required.

Qualifications

• Experience in a customer-facing role and people leadership required.
• Ability to analyze KPI data to drive sales and team performance.
• Proven track record of meeting or exceeding sales targets and delivering store results.

Responsibilities

• Lead and collaborate with a store team to meet customer needs.
• Create a customer-focused store experience through campaigns and brand activation.
• Solve problems proactively using available resources and data.
• Communicate effectively and act as a role model for the team.
• Develop staff to achieve goals and attract high-potential candidates.
• Schedule includes holidays, nights, and weekends to meet business needs.
• Coach and develop the team to drive sales and performance.

Skills

Store leadership

Customer engagement

People development

KPI analysis

Sales target achievement

Tools

Microsoft Office

Job description

Full Time Store Manager - Mapleview Mall

Full Time Burlington, ON, CA

Salary Range: $43,680.00 To $45,760.00 Annually

Role Overview:

As an inspirational leader with enthusiasm for our brand purpose, you will lead a store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

Key Job Accountabilities:

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Manage stock; monitor & manage change
• Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
• Schedules include holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required
• Experience in a customer-facing role, people leadership & team development required
• Proven ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team to drive sales
• Experience analyzing data (KPI’s) to make sound business decisions required
• Comfortable with Microsoft Office Suite

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required