Full Time Rental Sales Agent

Hertz; Toronto; Hybrid; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Discount on Hertz rentals

Travel discounts

Career growth with hands-on learning

Medical, dental & vision plans

Employee assistance program

Job summary

Hertz is seeking a Full Time Rental Sales Agent at our airport location. You will represent the brand, provide world-class customer service, and drive revenue by selling ancillary products and core rental options.

The role emphasizes sales achievement, teamwork, and compliance with company policies while maintaining a high standard of customer experience in a fast-paced environment. Flexible shifts and weekends may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of sales or customer experience in a high volume or service oriented environment.
• Proven strong sales and closing skills and the ability to engage in a friendly, engaging manner.

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Sell core products and upsell options to maximize revenue.
• Achieve personal sales goals while supporting team goals.
• Provide world class customer service during rentals and returns in line with policy.
• Qualify and process rentals with accuracy and attention to detail.
• Drive continuous improvement by sharing customer feedback with the team.

Skills

Sales experience

Customer service

Communication skills

Time management

Teamwork

Closing skills

Education

High School Diploma

Tools

CRM systems

Job description

The Full Time Rental Sales Agent is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs.

The key responsibilities and accountability are:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures
• Qualify and process customer rentals with accuracy and attention to detail.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Resolve customer issues and concerns professionally using effective customer service techniques.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Mandatory Requirements:

Educational Background:

High School Diploma or equivalent

Professional Experiences:

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Passion for customer service and attention to detail – Goes the extra mile

Proven strong sales and closing skills and the ability to friendly, engaging manner
Motivated to achieve and exceed targeted goals

Knowledge:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must be able to:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Physical Requirements:

Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

• Up to 40% off the base rate of any standard Hertz rental
• Discounted Travel, gym membership and Food
• Career Growth with hands-on learning
• Medical, Dental & Vision plan options
• Employee Assistance Program for employees & family

We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.