Full Time Customer Service Instant Return Representative

Hertz Global Holdings, Inc.; Toronto; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Up to 40% off of the base rate of any,

Discounted Travel and Food

Career Growth with hands-on learning

Job summary

The Hertz Corporation is seeking an Instant Return Representative at our airport location in Toronto. You will be the brand ambassador, delivering the fastest, easiest, and most valued experience to customers returning vehicles.

Responsibilities include managing returns, inspecting vehicles, handling damage charges, and providing clear invoicing while upholding company policies. The role emphasizes customer service, multilingual communication, and proactive problem solving.

Qualifications

• Strong oral and written communication skills.
• Ability to multitask and manage multiple customer interactions.
• Upsell and address customer objections effectively.
• Demonstrates ownership, accountability, and initiative.
• Ability to build relationships with customers.

Responsibilities

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
• Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
• Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
• Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
• Providing customer with final invoice and explaining all charges in a courteous manner.
• Performing any other related duties as assigned by management.

Skills

Customer service

Multitasking

Upselling

Communication

Ownership

Relationship building

Job description

Job Description

Wage: $17.75 per hour

The full time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Responsibilities

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
• Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
• Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
• Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
• Providing customer with final invoice and explaining all charges in a courteous manner.
• Performing any other related duties as assigned by management.

Qualifications

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.

Benefits And Perks

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

• Up to 40% off of the base rate of any standard Hertz Rental
• Discounted Travel and Food
• Career Growth with hands-on learning

We use AI-enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.