Customer Service Instant Return Representative

Hertz; Winnipeg; On-site; CAD 20,000 - 28,000; Full time

Benefits offered by this job

Rental discounts

Travel discounts

Career growth

Job summary

Hertz is hiring for an Instant Return Representative at our Winnipeg airport location. The role focuses on delivering fast, courteous service as customers return vehicles, handling the return process, inspections, and documentation with accuracy.

The position emphasizes customer satisfaction, policy adherence, and potential upsell opportunities. Compensation is hourly, with benefits provided by the employer, and performance-driven growth opportunities within Hertz.

Qualifications

• Strong communication, both oral and written.
• Ability to multitask and manage multiple steps in the vehicle return process.
• Upsell opportunities and handling objections while maintaining customer satisfaction.

Responsibilities

• Manage the vehicle return process following Hertz policies.
• Inspect returning vehicles and document any damage.
• Resolve customer concerns professionally and efficiently.
• Provide directions and extra assistance as needed to customers.
• Ensure final invoices and charges are explained clearly to customers.
• Record damage costs per policy and handle related documentation.

Skills

Customer service

Multitasking

Upselling

Relationship building

Ownership

Job description

Job Description

Wage: $17.50/hr

The Full Time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Responsibilities

• Providing exemplary customer service by managing the vehicle return process in compliance with Hertz’s policies and procedures.
• Resolving customer service concerns and issues professionally and effectively.
• Inspecting the returning vehicle, recording any new damage, and completing the required documentation.
• Collecting damage costs for minor damages as outlined by company policy and procedures.
• Driving continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Adhering to all company policies and procedures.
• Providing directions in a courteous and expeditious manner.
• Following guidelines of the customer service training provided to employees and successfully resolving customer issues, leaving customer with a positive experience.
• Offering extra service as appropriate, such as general directions, assisting with luggage and responding to other customer requests as appropriate.
• Ensuring accident/incident report is entered into the system and where appropriate any costs for damage is charged to customer when closing rental.
• Paying extra attention to windshield chip/crack and if detected charge customer when closing rental.
• Providing customer with final invoice and explaining all charges in a courteous manner.
• Performing any other related duties as assigned by management.

Qualifications

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires strong multitasking. The ability to upsell and overcome customer objections. Display a high level of ownership, accountability, and initiative. All employment is contingent on the successful completion of a background screen.

Benefits And Perks

• Up to 40% off of the base rate of any standard Hertz Rental
• Discounted Travel and Food
• Career Growth with hands-on learning

We use AI-enabled tools to screen and/or assess applications against job-related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.