Fulfilment Operations Manager I (Overnight)

Ikea Ab; Calgary; On-site; CAD 75,000 - 104,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with company matching

Annual bonus eligibility

Flexible spending account

Life insurance

Employee discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Calgary is seeking a Fulfilment Operations Manager I to lead on-site fulfilment activities, driving efficiency across inbound, replenishment, and outbound processes while ensuring an exceptional customer and co-worker experience.

You will coach a high-performing team, partner with Fulfilment Integration, Unit Management, and external transport providers, and ensure adherence to health, safety, and ethics standards.

Qualifications

• University degree or 3+ years related exp, or 7+ years related exp.
• Minimum 2 years of managerial experience.
• Experience managing fulfilment operations and cross-functional collaboration.

Responsibilities

• Manage efficiency improvements across inbound, replenishment, outbound, and services execution to enable customer and co-worker experience.
• Secure cooperation and strong communication with Fulfilment Integration, Unit Management, and external providers to maximize availability and minimize cost.
• Ensure compliance with IKEA code of conduct and health, safety, security and environmental regulations.
• Lead, coach, and inspire a high-performing Fulfilment Operations team with a focus on diversity and inclusion and well-being.
• Oversee implementation of the Customer Fulfilment Sustainability agenda in the unit operations.

Skills

People management

Leadership

Communication

Education

University degree + related experience or 7 years exp

Job description

What you'll need to have

• University degree and 3 years of related experience, or minimum 7 years of related experience
• Minimum 2 years of managerial experience

A day in your life with us

• Manage securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution), in order to enable an excellent customer and co-worker experience.
• Secure close cooperation and strong communication with Fulfilment Integration team, Unit Management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost.
• Ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security and the environment.
• Manage leading, coaching, developing and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, while maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Oversee the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

About this work area

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Fulfilment Operations Manager I

The starting rate/ salary for this position ranges from 75,303 CAD to 103,541.5 CAD and will be based on relevant work experience.