FTS Assistant Manager (Greater Toronto Area)

NPAA; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Earned bonus structure

11 paid holidays

Health & retirement plans

Tuition reimbursement

Employee recognition programs

Company events

Job summary

NPAA is seeking a Field Technical Service Assistant Manager for the Greater Toronto Area. You will lead the regional FTS team, drive exceptional customer service, and partner with Sales, Quality, and Product Development to ensure successful product launches while developing staff.

You will oversee safety, compliance, training, and cross-functional reviews, collaborating with SAP for inventory and batch tracking to support business growth and customer satisfaction in a fast-paced automotive

Qualifications

• Bachelor’s degree with a minimum of 5 years of automotive industry experience, or 10+ years of relevant experience in the automotive coatings industry.
• Minimum of 5 years of experience in Technical Service, Color Lab, paint processing, or a related role within an automotive finishing environment.
• Previous supervisory or leadership experience with the ability to coach, develop, and lead technical teams.
• Strong understanding of automotive coatings, paint processes, quality requirements, and customer technical service.
• Excellent communication, problem-solving, organizational, and customer relationship skills.
• Ability to collaborate effectively across Sales, Quality, Product Development, Color, and Operations.

Responsibilities

• Lead and develop the regional FTS team, ensuring employees receive required safety, compliance, technical, and job-specific training.
• Manage annual safety, EHS, DOT/IATA, and other business compliance requirements, including documentation and completion tracking.
• Train and support FTS Specialists and Representatives in quality assurance, complaint investigations, batch evaluation, process tracking, and customer-specific technical requirements.
• Ensure accurate documentation and maintenance of customer technical data, including line maps, process parameters, quality metrics, color harmony, and other key performance information.
• Support effective use of SAP and other systems for inventory, manufacturing, and batch tracking in partnership with Sales and other internal teams.
• Partner with Quality Assurance, Product Development, Color, and Sales to translate technical investigation data into customer-facing reports and solutions.
• Establish and facilitate regular cross-functional technical reviews for key accounts, including project tracking, goals, attendance, and performance metrics.
• Coordinate FTS management support for key customers, including customer visits, technical meetings, special events, vacation coverage, and shutdown activities.
• Monitor and manage FTS-related expenses, including raw materials, customer samples, and other FOC items.
• Conduct annual performance reviews, establish employee goals, provide ongoing feedback, and develop individual training and development plans.
• Partner with the FTS Manager to establish and maintain effective training programs and job expectations for FTS Specialists and Representatives.

Skills

Leadership

Communication

Problem-solving

Customer relationships

Education

Bachelor’s degree

Tools

SAP

Job description

FTS Assistant Manager (Greater Toronto Area)

Job Category: Sales

Requisition Number: FTSAS002024

• Full-Time

Locations

Showing 1 location

Toronto, ON, CAN

Description

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:

• Earned Bonus Structure – annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and

POSITION SUMMARY:

The Field Technical Service Assistant Manager provides leadership and direction for the regional Field Technical Service (FTS) team, supporting customer relationships, technical service excellence, business growth, and employee development. This role partners closely with customers and internal teams to ensure successful product launches, resolve technical and quality issues, and deliver exceptional service.

POSITON RESPONSIBILITIES:

• Lead and develop the regional FTS team, ensuring employees receive required safety, compliance, technical, and job-specific training.
• Manage annual safety, EHS, DOT/IATA, and other business compliance requirements, including documentation and completion tracking.
• Train and support FTS Specialists and Representatives in quality assurance, complaint investigations, batch evaluation, process tracking, and customer-specific technical requirements.
• Ensure accurate documentation and maintenance of customer technical data, including line maps, process parameters, quality metrics, color harmony, and other key performance information.
• Support effective use of SAP and other systems for inventory, manufacturing, and batch tracking in partnership with Sales and other internal teams.
• Partner with Quality Assurance, Product Development, Color, and Sales to translate technical investigation data into customer-facing reports and solutions.
• Establish and facilitate regular cross-functional technical reviews for key accounts, including project tracking, goals, attendance, and performance metrics.
• Coordinate FTS management support for key customers, including customer visits, technical meetings, special events, vacation coverage, and shutdown activities.
• Monitor and manage FTS-related expenses, including raw materials, customer samples, and other FOC items.
• Conduct annual performance reviews, establish employee goals, provide ongoing feedback, and develop individual training and development plans.
• Partner with the FTS Manager to establish and maintain effective training programs and job expectations for FTS Specialists and Representatives.

POSITION QUALIFICATION:

• Bachelor’s degree with a minimum of 5 years of automotive industry experience, or 10+ years of relevant experience in the automotive coatings industry.
• Minimum of 5 years of experience in Technical Service, Color Lab, paint processing, or a related role within an automotive finishing environment.
• Previous supervisory or leadership experience with the ability to coach, develop, and lead technical teams.
• Strong understanding of automotive coatings, paint processes, quality requirements, and customer technical service.
• Excellent communication, problem-solving, organizational, and customer relationship skills.
• Ability to collaborate effectively across Sales, Quality, Product Development, Color, and Operations.

Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.