Technical Service Director

Sherwin-Williams; Toronto; On-site; CAD 150,000 - 210,000; Full time

Job summary

Sherwin-Williams in Canada seeks a Technical Services Director to lead and shape the GI Technical Service organization across the United States and Canada. You will partner with customers, sales, operations and R&D to deliver technical leadership, enable innovative solutions and support profitable growth.

You will oversee budgeting, talent development, and succession planning, build organizational capability, and drive training programs while aligning with division strategy and customer

Qualifications

• Must have 5 years of technical or commercial manager experience.
• Demonstrated leadership and cross-functional influence.
• Strong focus on organizational development and change management.

Responsibilities

• Develops and executes the Technical Service value proposition with cross-functional teams.
• Leads organizational development, structure, and leadership development programs.
• Oversees training, certification, and Learn platform initiatives.
• Partners with industry and design engineering to translate products to customer solutions.

Skills

Technical leadership

Strategic collaboration

Budgeting & planning

Education

Bachelor’s degree in science, Engineering or Metallurgical fields

Associate/Trade degree in Engineering or Field Technician areas

Job description

Job Description

The Technical Services Director is a strategic leadership role responsible for leading, developing, and advancing the Technical Service organization across the United States and Canada within the General Industrial (GI) Division. This position serves as a key member of the USCA GI Leadership Team and partners closely with customers, sales, marketing, operations, R&D, and other cross-functional stakeholders to deliver technical expertise, drive innovation, strengthen customer relationships, and support profitable business growth. The Director provides overall leadership for the Technical Service function, ensuring alignment with the division's strategic objectives, financial targets, and customer commitments. Key responsibilities include developing and executing the technical service value proposition, building organizational capability, optimizing resource utilization, leading training and certification programs, and fostering strong partnerships with industry organizations and key stakeholders. In addition to driving technical excellence and customer-focused solutions, the Director is responsible for talent development, succession planning, organizational effectiveness, and the continued growth of a high-performing technical team. This role also oversees departmental budgeting and resource planning to ensure efficient operations and sustainable growth. The successful candidate will bring a proven track record of leadership in commercial, technical, or technical management roles, along with the ability to influence across functions, develop strategic initiatives, and lead teams in a dynamic and results-oriented environment. As a senior leader within the organization, this individual may also collaborate with and provide consultation to General Industrial teams and leaders across global regions to share best practices and support enterprise-wide initiatives.

Responsibilities

Value Proposition Development

• With sales, quantifies why our customers value our technical service organization – to include case studies with an eye toward inclusion in the sales tool kit.
• With sales, enhances the technical service tool kit around value surveys (versus line surveys) to improve the data collection associated with value proposition development by the sales organization.
• With sales, leads Continuous Improvement and annual cost savings efforts with a focus toward delivering the lowest total applied cost to our customers.
• Galvanizes the team on the mantra – "we drive the lowest cost TO paint, not the lowest cost OF paint."

Organizational Development

• With HR, creates and implements a Technical Service Leadership Development Program.
• With HR, develops and implements a Technical Service organizational structure supporting dimensions that include:
• Career path development
• Specialty development (eg. Technology or Application specialties)
• Develops and implements key Technical Service metrics that can be used to measure success (eg. The equivalent of sales and margin in the sales organization).
• Working with regional sales leadership, recruits, hires, trains, and evaluates technical service management performance, and initiates promotions, transfers, and performance management as needed.
• Working with the research and development laboratory, collaborates to ensure effectively translation of product development to customer application success.
• Working with IT, develops productivity tools (eg. AI) allowing Technical Service Representatives to maximize the time they spend on customer related activities.

Training and Certification Process

• With Sales Excellence, develops and implements training / certification curriculum and process that supports key skill and capability growth across the experience levels in the group.
• With PCG, develops and optimizes the GI Tech Service Academy in the Learn platform.

Industry Engagement

• With Design Engineering, partners with key industry partners in the equipment, integration, and system design firms in order to:
• Understand the "state of the art" in application equipment, and how to translate those products along with SW products to value added solutions for our customers.
• Develops commercial relationships as a means to sharing leads and prospects inside the industry.

Qualifications

Minimum Requirements:

• Must have a High School or GED equivalent
• Must have five (5) years of technical or commercial manager experience
• Meets expectations or better on your last performance evaluation

Preferred Qualifications

• Have an Associate or Trade degree in Engineering or Field Technician areas
• Have a bachelor’s degree in science, Engineering or Metallurgical fields
• Have experience in one or more of the following areas: Applications Engineering, Metal substrate Pre-Treatment or Coatings Application
• Have demonstrated success in previous "change management" efforts

Eligible and able to travel within and to the United States for business purposes.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life ... with rewards, benefits and the flexibility to enhance your health and well-being
• Career ... with opportunities to learn, develop new skills and grow your contribution
• Connection ... with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/ .

This posting is for an existing vacancy.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request