Field Technical Services Lead – GTA

NPAA; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Earned bonus structure

11 paid holidays

Health & retirement plans

Tuition reimbursement

Employee recognition programs

Company events

Job summary

NPAA is seeking a Field Technical Service Assistant Manager for the Greater Toronto Area. You will lead the regional FTS team, drive exceptional customer service, and partner with Sales, Quality, and Product Development to ensure successful product launches while developing staff.

You will oversee safety, compliance, training, and cross-functional reviews, collaborating with SAP for inventory and batch tracking to support business growth and customer satisfaction in a fast-paced automotive

Qualifications

• Bachelor’s degree with a minimum of 5 years of automotive industry experience, or 10+ years of relevant experience in the automotive coatings industry.
• Minimum of 5 years of experience in Technical Service, Color Lab, paint processing, or a related role within an automotive finishing environment.
• Previous supervisory or leadership experience with the ability to coach, develop, and lead technical teams.
• Strong understanding of automotive coatings, paint processes, quality requirements, and customer technical service.
• Excellent communication, problem-solving, organizational, and customer relationship skills.
• Ability to collaborate effectively across Sales, Quality, Product Development, Color, and Operations.

Responsibilities

• Lead and develop the regional FTS team, ensuring employees receive required safety, compliance, technical, and job-specific training.
• Manage annual safety, EHS, DOT/IATA, and other business compliance requirements, including documentation and completion tracking.
• Train and support FTS Specialists and Representatives in quality assurance, complaint investigations, batch evaluation, process tracking, and customer-specific technical requirements.
• Ensure accurate documentation and maintenance of customer technical data, including line maps, process parameters, quality metrics, color harmony, and other key performance information.
• Support effective use of SAP and other systems for inventory, manufacturing, and batch tracking in partnership with Sales and other internal teams.
• Partner with Quality Assurance, Product Development, Color, and Sales to translate technical investigation data into customer-facing reports and solutions.
• Establish and facilitate regular cross-functional technical reviews for key accounts, including project tracking, goals, attendance, and performance metrics.
• Coordinate FTS management support for key customers, including customer visits, technical meetings, special events, vacation coverage, and shutdown activities.
• Monitor and manage FTS-related expenses, including raw materials, customer samples, and other FOC items.
• Conduct annual performance reviews, establish employee goals, provide ongoing feedback, and develop individual training and development plans.
• Partner with the FTS Manager to establish and maintain effective training programs and job expectations for FTS Specialists and Representatives.

Skills

Leadership

Communication

Problem-solving

Customer relationships

Education

Bachelor’s degree

Tools

SAP

Job description

NPAA is seeking a Field Technical Service Assistant Manager for the Greater Toronto Area. You will lead the regional FTS team, drive exceptional customer service, and partner with Sales, Quality, and Product Development to ensure successful product launches while developing staff.

You will oversee safety, compliance, training, and cross-functional reviews, collaborating with SAP for inventory and batch tracking to support business growth and customer satisfaction in a fast-paced automotive