Frontline Customer Care Specialist — Impact & Training

Dynacare; Winnipeg; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Top Employer award

Benefits program

RRSP match

Job summary

Dynacare is hiring a Customer Care Representative to be the frontline voice for clients and insurance accounts. The role focuses on resolving issues, delivering exceptional service, and contributing to process improvements.

The position is a full-time contract based in Winnipeg, with a standard 8:00am–4:30pm shift and in-office work style. Training and growth opportunities are highlighted in a collaborative environment.

Qualifications

• Strong written and verbal communication skills.
• Empathy and composure with difficult customers.
• Ability to multitask and prioritize in a fast-paced environment.
• Organize and complete projects accurately, on time and in a team environment.
• Innovative thinker with attention to detail.
• Proficiency in MS Office Suite.
• Nice to have: Community College diploma and previous experience in customer service or call centre.

Responsibilities

• You are the frontline for Dynacare, serving as a main point of contact for all insurance accounts and deliver special projects customer service to all clients
• Build rapports and gain knowledge from peer contact of various divisions
• Participate in system testing for the organization to enhance the quality of service
• Show your leadership skills by providing employee training to new hires on the team
• Resolve customer issues and making recommendations on how Dynacare can enhance the customer experience

Skills

Excellent communication

Empathy

multitask

Education

Community College diploma

Tools

MS Office Suite

Job description

Dynacare is hiring a Customer Care Representative to be the frontline voice for clients and insurance accounts. The role focuses on resolving issues, delivering exceptional service, and contributing to process improvements.

The position is a full-time contract based in Winnipeg, with a standard 8:00am–4:30pm shift and in-office work style. Training and growth opportunities are highlighted in a collaborative environment.