Customer Care Representative - #2026-11745 (reqID)

Dynacare; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Job summary

Dynacare in Ottawa is seeking a Bilingual Customer Care Representative to handle inquiries by phone, email, fax and social media, ensuring clear communication and timely resolutions.

You will manage the call-log database, report metrics, and coordinate with internal departments to meet customer needs while adhering to health and safety guidelines.

This role offers opportunities to grow and contribute to a patient-focused healthcare environment.

Qualifications

• Bilingual customer support capabilities across channels.
• Strong communication skills and problem-solving ability.

Responsibilities

• Handle inquiries via telephone, e-mail, fax, and social media (Facebook, Twitter, etc).
• Manage call-log database and report metrics to monitor performance.
• Coordinate with internal departments to ensure customer needs are met and provide results to clients.

Skills

Bilingual

Customer service

Job description

Position at Dynacare Bilingual Customer Care Representative Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and . Are YOU our next Customer Care Representative? The Customer Care Representative is accountable for customer communication, troubleshooting, resolving all inquiries via telephone, e-mail, fax, social media (Facebook, Twitter, etc) on behalf of Dynacare. Their daily activities will include, but not be limited to, managing the call-log database, reporting metrics, supporting any technical inquiries for clients including internal client (ex. Quebec LHSC staff), coordinating with various internal departments to ensure customer needs are met (ie: test turnaround times, etc), tracking all interactions and providing customers with results via hard and soft copies, e-mail, fax. All activities must be accomplished while ensuring safe work practices by adhering to Health and Safety as well as any other regulatory body in effect. Status: