Front Store Supervisor: Customer Experience & Merchandising

Shoppers Drug Mart; Cobourg; On-site; CAD 23,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart in Canada is seeking a role focused on managing customer service functions including cash handling, cashier supervision, and merchandising. The position emphasizes maintaining store appearance, policy compliance, training, and loss prevention, with a strong customer-first approach across all duties.

The role incorporates handling inquiries, refunds and exchanges, ensuring proper image, and supporting daily operations.

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning, Judgement and Decision

Independent thinking

Problem solving

Job description

Shoppers Drug Mart in Canada is seeking a role focused on managing customer service functions including cash handling, cashier supervision, and merchandising. The position emphasizes maintaining store appearance, policy compliance, training, and loss prevention, with a strong customer-first approach across all duties.

The role incorporates handling inquiries, refunds and exchanges, ensuring proper image, and supporting daily operations.