Front Store Supervisor — Customer Care & Merchandising Lead

Shoppers Drug Mart; Edmonton; On-site; CAD 22,000 - 25,000; Full time

Job summary

Shoppers Drug Mart in Edmonton is seeking a customer-focused team member to help manage cash, cashiering and merchandising in a locally owned store serving the community.

You will ensure policy compliance, train staff, support loss prevention, assist customers with refunds and exchanges, and maintain store presentation while upholding health and safety standards. The role offers competitive hourly pay and flexible scheduling.

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Manage cashier and merchandising staff and ensure policy compliance
• Train cashiers and merchandisers in job functions
• Provide on-going guidance and instruction
• Oversee loss prevention standards and cash handling
• Assist customers with refunds and exchanges per guidelines
• Maintain store image and housekeeping standards
• Handle clerical and banking duties as needed
• Comply with store policies and loss prevention procedures
• Resolve customer issues according to established guidelines

Skills

Planning Judgement and Decision Making

Independent Thinking

Problem Solving

Job description

Shoppers Drug Mart in Edmonton is seeking a customer-focused team member to help manage cash, cashiering and merchandising in a locally owned store serving the community.

You will ensure policy compliance, train staff, support loss prevention, assist customers with refunds and exchanges, and maintain store presentation while upholding health and safety standards. The role offers competitive hourly pay and flexible scheduling.