Front Store Manager In Training (Kingston Area)

Shoppers Drug Mart; Kingston; On-site; CAD 56,000 - 67,500; Full time

Benefits offered by this job

Accommodation available for applicants with disabilities

Job summary

A leading retail pharmacy chain in Canada is looking for a Front Store Manager to oversee the Front Store's performance and deliver exceptional customer service. Responsibilities include managing staffing, maintaining store standards, analyzing financial reports, and driving employee engagement. The ideal candidate will have at least 5 years of retail management experience and strong interpersonal skills. The hiring range for this position is between $56,000 and $67,500 per year.

Qualifications

• Minimum of 5 years of previous retail management experience.
• Ability to lead by example and support corporate programs.
• Strong relationship building with internal and external agencies.

Responsibilities

• Manage Front Store performance and customer service.
• Ensure store standards and staffing levels are adequate.
• Analyze financial reports and develop strategies for business efficiency.

Skills

Planning

Judgment and Decision Making

Time Management

Effective Organization

Interpersonal Skills

Coaching and Mentoring

Financial Acumen

Job description

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

SUMMARY

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES

OPERATIONS

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES

• Complies with Human Resources Standards
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Conducts probationary reviews for new hires and annual staff performance reviews
• Manages staff performance through ongoing coaching, action planning, and follow-up
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE

• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
• Met period, quarterly and annual targets
• Sets individual goals for departments to motivate employees and ensures goals are met
• Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS

• Planning, Judgement and Decision Making
• Planning and preparation for Inventory Management
• Use judgment and decision making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Efficient time management skills
• Able to prioritize activities quickly in response to changing initiatives
• Effective organization and planning skills

EXPERIENCE

• Previous retail management experience for a minimum of 5 years
• Demonstrated ability to drive the business, lead by example and support corporate programs
• Works effectively with management team
• Superior interpersonal, coaching and communication skills
• Strong business and financial acumen
• Strong relationship builder with key internal and external agencies

Hiring Range / Échelle salariale à l’embauche

$56,000.00 - $67,500.00 / 56.000,00$ - 67.500,00$ (per year / par an)

Accommodation

Accommodation is available upon request for applicants and colleagues with disabilities.