Front Store Supervisor - Flexible Schedules, Locally Owned

Shoppers Drug Mart; Regina; On-site; CAD 22,000 - 25,000; Part time

Job summary

Shoppers Drug Mart in Regina is seeking a role to manage the customer service functions, including cash handling, cashier operations and merchandising, keeping the customer at the center of our work.

This position involves training staff, enforcing store policies, safeguarding assets, assisting customers with refunds and exchanges, and maintaining store image and health and safety standards in a locally owned and national-brand supported setting.

Qualifications

• Planning, judgement and decision making.
• Independent thinking as it relates to organizing store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning, Judgement and DecisionMaking

Independent thinking

Problem solving

Job description

Shoppers Drug Mart in Regina is seeking a role to manage the customer service functions, including cash handling, cashier operations and merchandising, keeping the customer at the center of our work.

This position involves training staff, enforcing store policies, safeguarding assets, assisting customers with refunds and exchanges, and maintaining store image and health and safety standards in a locally owned and national-brand supported setting.