Front Store Leader — Customer Experience & Growth

Shoppers Drug Mart Inc.; Ottawa; On-site; CAD 56,000 - 68,000; Part time

Job summary

Shoppers Drug Mart Inc. is seeking a Front Store Manager (FSM) to lead the front store’s performance, excluding Pharmacy. You will supervise staff, ensure excellent customer service, and manage all store processes and procedures with a focus on financial results.

The role requires strong leadership, scheduling, and the ability to engage the team with the company’s core values. This is a part-time position based at our Nepean, Ottawa area location, offering competitive pay and opportunities to

Qualifications

• Minimum 5 years of retail management experience.
• Ability to lead and mentor staff.
• Strong financial acumen and budgeting skills.
• Excellent interpersonal and communication skills.
• Ability to manage labor scheduling and WFM.
• Knowledge of store operations and customer service standards.

Responsibilities

• Maintain store standards to optimize customer experience and profitability.
• Schedule staff and manage labor productivity using WFM.
• Ensure adequate staffing to operate the business.
• Hire and support hiring for all departments excluding Pharmacy.
• Analyze financial reports and meet targets.
• Drive engagement and leadership aligned with core values.

Skills

Planning

Decision making

Time management

Prioritization

Organization

Leadership

Coaching

Communication

Financial acumen

Relationship building

Job description

Shoppers Drug Mart Inc. is seeking a Front Store Manager (FSM) to lead the front store’s performance, excluding Pharmacy. You will supervise staff, ensure excellent customer service, and manage all store processes and procedures with a focus on financial results.

The role requires strong leadership, scheduling, and the ability to engage the team with the company’s core values. This is a part-time position based at our Nepean, Ottawa area location, offering competitive pay and opportunities to