Front Office Supervisor

PT Solutions Physical Therapy; Stevensville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to lead daily operations and enhance staff performance. This role is pivotal in creating a positive front office environment and ensuring seamless patient interactions. With a focus on professional development and a supportive work culture, this position offers competitive compensation and a sign-on bonus. Join a community dedicated to expanding access to quality care and making a significant impact in the healthcare field. If you thrive in a fast-paced environment and have strong organizational and communication skills, this opportunity is perfect for you.

Benefits

Competitive Compensation

401k

Profit Sharing

PTO with EIB Accrual

Fitness Incentives

Employee Assistance Program

Professional Development Opportunities

Qualifications

• High School diploma or GED required; submission of diploma will be required.
• Strong interpersonal, oral, and written communication skills are essential.

Responsibilities

• Facilitate and supervise daily front office operations for the clinic.
• Monitor referral data and KPIs while managing clinic front office labor.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Microsoft Word

Microsoft Excel

Customer Service Skills

Typing Speed

Understanding of Medical Reimbursement

Knowledge of Bookkeeping

Ability to Handle Heavy Workload

Education

High School Diploma or GED

Tools

Windows-based Applications

Job description

Location

Mount Laurel, 4101 Church Rd, Mount Laurel, New Jersey 08054, United States

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position focuses on the clinic’s front office engagement, environment, and staff performance. Employees will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Performing at or above budgeted metrics for visits and evaluations
• Collaborating closely with Clinic Managers and Senior Clinic Manager
• Partnering with the Front Office Manager to open requisitions, interview, and hire PSCs to staff the clinic
• Contributing to clinic volume as a front-facing role
• Providing coaching on clinic front office performance, referral management, POC adherence, and customer service
• Monitoring referral data and KPIs
• Managing clinic front office labor, schedules, and PTO requests
• Participating in monthly 1:1 meetings with the Front Office Manager
• Communicating effectively with insurance verification, authorization, and billing teams
• Performing other duties or special projects as assigned

BENEFITS

• Competitive compensation with performance-based incentives
• Fostering a positive work environment aligned with PT Solutions' core values
• Professional development and career advancement opportunities
• Benefits including fitness incentives, insurance, employee assistance program, 401k, profit sharing, and PTO with EIB accrual

Schedule

• Full-time: Monday, Wednesday, Friday 7-3; Tuesday, Thursday 8-4

Wage

• $21.00 - $23.00 per hour
• $2,000 sign-on bonus

Pay ranges consider factors like experience, background, and location, with potential for salary growth.

EXPERIENCE & SKILLS

• High School diploma or GED required; submission of diploma will be required
• Typing speed of 45 words per minute preferred
• Strong interpersonal, oral, and written communication skills
• Good organizational skills and ability to prioritize
• Proficiency in Microsoft Word, Excel, and Windows-based applications
• Understanding of medical reimbursement and technology
• Knowledge of bookkeeping and accounts receivable principles
• Experience with standard office equipment
• Ability to handle a heavy workload in a fast-paced environment
• Strong customer service skills
• Knowledge of employment laws and regulations

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a community dedicated to expanding access to quality care. We offer industry-leading professional development, evidence-based clinical education, mentorship, and an APTA-accredited Orthopaedic Residency Program. Join us to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!

Visit Instagram, Facebook, and LinkedIn to see what #PTSLife is like.