Front Office Supervisor

Accor Hotels; Banff; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hotel chain is seeking a Front Desk Manager to ensure guest satisfaction through effective supervision of front desk operations. The ideal candidate will have strong communication skills, experience in hotel management, and the ability to foster positive relationships in a diverse environment.

Qualifications

• Minimum 3-5 years relevant experience with at least 2 years in a supervisory role.
• Ability to work in a multi-cultural environment.

Responsibilities

• Manage and supervise all tasks of staff to ensure optimal guest satisfaction.
• Perform check-in, check-out, and maintain accurate records.
• Attend to guest complaints and inquiries promptly.

Skills

Communication skills

Teamwork

Guest relations

Judgment

Education

Degree from School for Tourism & Hotel Management

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage and supervise all tasks of his / her staff to ensure optimal guest satisfaction
• Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity
• Register and room all arrivals according to established procedures
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests’ personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
• Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
• Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Sofitel Hotels
• Perform the audit balances and prepare all works for audit in an orderly fashion
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure that the front desk work area is kept clean and in an orderly state at all times
• Conducts shift briefings to communicate hotel activities and operational requirements

PERSONAL ATTRIBUTES

• Good written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgement with difficult guests
• Understanding and ability to work in a multi-cultural environment

Qualifications

• Degree from School for Tourism & Hotel Management

EXPERIENCE

• Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level

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