Fairmont Gold Supervisor / VIP Concierge

Accor; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Fairmont Banff Springs seeks a Fairmont Gold Supervisor & VIP Concierge to elevate guest service in a luxurious hotel setting. Responsibilities include coordinating guest experiences, ensuring service excellence, and handling VIP needs. Prior experience in hospitality and understanding of local attractions is essential. Join a team dedicated to providing unforgettable stays.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Employee travel program

Qualifications

• Minimum 1 year Front Desk supervisory experience in a Large Hotel preferred.
• Graduate of Hotel Management or Hospitality program an asset.
• Les Clefs d’Or membership or progress towards it is beneficial.

Responsibilities

• Provide excellence in guest service and act as liaison between the hotel and guests.
• Assist VIP guests with preparation of activity itineraries and ground transportation.
• Ensure food and beverage standards are adhered to daily.

Skills

Guest Service Excellence

Attention to Detail

Communication

Problem Solving

Education

Degree or Diploma in Hospitality Management

Tools

Micros-Opera PROPERTY Manager

Microsoft Office Suite

Job description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work / life combination.

Job Description

Are you ready to take guest service to the next level? At Fairmont Banff Springs, we’re seeking a dedicated Fairmont Gold Supervisor & VIP Concierge to join our elite team. You'll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious “hotel within a hotel.”

Successful applicants will be matched to available positions based on previous relevant work experience.

Starting Rate :

Fairmont Gold Supervisor - $24.26 per hour

VIP Concierge - $25.28 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years.

Job Duties Include :

Fairmont Gold Supervisor

• Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in / out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services / excursions
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
• Assist in coordinating all phases of the guests stay from pre-arrival, arrival and follow up after departure to ensure the highest level of guest service and a seamless experience is provided
• Assist VIP and high profile guests with preparation of activity itineraries and ground transportation when applicable
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• To provide a courteous and professional service at all times, utilizing our Concierge Service Essentials to turn moments into memories for our guests
• To offer assistance to all guests in making reservations and arrangements for dining, activities and tours; for example, horseback riding, limousine services, theatre tickets, sporting events
• To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
• To log reservations, create confirmations and itineraries, provide information and be well versed on the ALICE application

Qualifications

Your Skills & Qualifications :

Fairmont Gold Supervisor

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
• Excellent written and verbal skills with a high attention to detail required
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery asset
• Graduate of Hotel Management or Hospitality program an asset
• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Les Clefs d’Or membership an asset, or are currently working towards membership
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
• Complete knowledge of all hotel’s facilities and tourist attractions / activities in the Town of Banff
• Clean driving record and Class 5 license

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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Concierge • Fairmont Banff Springs, Banff, Canada