Starbucks Supervisor, Banff Gondola

Pursuit; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Pursuit as a Barista at Banff Gondola, where you'll craft high-quality beverages and create memorable customer experiences in a stunning location. This position requires strong customer service skills and the ability to thrive in a busy environment while promoting a positive team atmosphere.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to subsidized mental health and wellness resources

Qualifications

• Must have previous Barista experience.
• Experience with cash handling and POS systems.
• Energetic, dependable, and a team player.

Responsibilities

• Craft high-quality beverages and food items for customers.
• Train and support frontline staff to meet guest service standards.
• Manage cash transactions and prepare daily cash reports.

Skills

Customer service skills

Detail-oriented

Strong communication skills

Ability to work under stress

Job description

What will be your daily pursuit?

As a Starbucks Barista at Banff Gondola, your daily pursuit is simple: to craft high-quality beverages and create a memorable experience for every customer. You’ll become the face of our café, serving high-quality food items and beverages, building relationships with your teammates and customers, and contributing to a positive, energetic environment.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

The Food and Beverage Supervisor, under general direction, trains, schedules, and directs frontline staff to perform their duties to Guest Experience standards. Responsibilities include but are not limited to:

• Preparation and verification of daily cash reports
• Ensuring accurate cash, debit, and credit card transactions
• Training staff and ensuring everyone feels confident in their role
• Supervising and supporting on the floor
• Coordinate Food and Beverage orders and inventory
• Update staff schedules and changes
• Interact with customers and maintain the highest level of customer service
• Involved in the making of and receiving food/drink orders
• Receive payment for all services provided to the customer
• Listen and respond to customer complaints
• Ensure the work area is clean and organized at all times
• Relieve servers as required
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

What skills and experience do you need for this job?

• Must get excited at the idea of living and working in a remote (yet very social) environment
• Mature, energetic, dependable, and self-motivated
• Natural ability to lead a team
• Detail-oriented with good communication skills
• Strong customer service skills
• Some accounting experience and experience with Word and Excel
• POS system experience is an asset
• Cash handling experience
• High volume experience
• Handle stress in a professional manner
• Enjoy working with a team in a busy, fast-paced environment
• Comfortable working on your feet for extended periods
• Must meet the organization’s grooming and appearance standards
• To honor our commitment to be “Always Honest,” all employees must consent to a criminal record check
• Previous Barista experience is an asset

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable, and inspiring location. Regardless of your role, you’ll have the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You’ll meet team members from across the globe and participate in numerous team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies, rather than buildings, freeways, and smog.
• Busy. Be prepared for a physical environment involving walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together. These job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

We value diverse backgrounds and experiences, recognizing them as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or require accommodation related to a protected ground under the Canadian Human Rights Act, please contact our Talent Acquisition Team at [e-mail] or visit one of our offices to drop off a resume if you lack access to a computer. We thank all candidates for their interest; however, only those selected for further consideration will be contacted.