Patient Registration Rep

Olathe Health System, Inc.; Pavilion; On-site; CAD 31,000 - 39,000; Full time

Job summary

Olathe Medical Pavilion C is seeking a Patient Registration Representative to perform inpatient and outpatient registrations, collect demographic and financial information, and ensure accurate and timely entry into the system. You will greet patients, collect co-pays when required, and balance the cash drawer daily in a full-time capacity.

The role emphasizes excellent customer service, professional presentation, and adherence to patient privacy and insurance requirements.

Qualifications

• High School Graduate or GED as required education.
• Preference for 2+ years in Clerical, Registration, or Customer Service in healthcare.

Responsibilities

• Register inpatients/outpatients and collect demographics and financial information.
• Greet patients and collect necessary consent and insurance documentation.
• Balance cash drawer and handle POS collections as needed.
• Explain policies and assist with forms and documentation.
• Enter data accurately in the computer system and verify patient identity.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Job description

Position Summary / Career Interest

The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image.

Position Title

Patient Registration Rep

Olathe Medical Pavilion C

Position Summary / Career Interest

The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image.

Note: Schedule for this full time position is Monday thru Friday 7:30am-4:00pm

Responsibilities And Essential Job Functions

• Monitors schedule daily for patients arriving at the department for the day if applicable.
• Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department.
• Conducts bedside admission on patients who are direct admits to the unit as needed.
• Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number.
• Greets patient and/or relative. Interviews and obtains or rechecks pertinent information.
• As required, collects co-payments or deposits as appropriate for service being rendered.
• Responsible to balance cash drawer as part of the end of the day process.
• Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
• Complies with Medicare/Medicaid and other insurance rules and regulations.
• Completes MSPQ as required for admission.
• Attends and participates in staff training or education which relates to their position and would contribute to their knowledge.
• Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed.
• Provide coverage as requested in all areas of Admitting following established guidelines.
• Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents.
• Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• High School Graduate or GED.

Preferred Education And Experience

• 2 or more years of Clerical, Registration, and/or Customer Service Experience within a Healthcare Setting.

Time Type

Full time

Job Requisition ID

R-57790

Important Information For You To Know As You Apply

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.