Room Division Supervisor | Full-time | Anndore House

Silver Hotel Group; Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

People-first culture

Growth opportunities

Wellness benefits

Scholarship opportunities

Job summary

The Anndore House, part of Silver Hotel Group, in downtown Toronto seeks a Rooms Division Supervisor to lead Housekeeping and Front Office operations, ensuring exceptional guest experiences and adherence to brand standards.

You will oversee shifts, train staff, and coordinate with other departments to maintain high cleanliness, guest satisfaction, and smooth daily operations in a vibrant lifestyle hotel.

Qualifications

• Minimum 2 years of hotel experience and at least 1 year in a managerial role.
• Higher education in hospitality is preferred.

Responsibilities

• Lead Housekeeping and Front Office teams to deliver efficient daily operations.
• Supervise shifts and ensure policies, service standards, and procedures are followed.
• Maintain high cleanliness, presentation, and care in guest areas and rooms.
• Train, coach, and motivate team members; resolve operational concerns.
• Deliver warm, attentive service and promptly respond to guest needs.
• Support Front Desk operations including reservations and guest requests.
• Oversee check-in, payment, and security procedures; manage cash where applicable.
• Collaborate with departments to improve guest experience and hotel operations.

Skills

Guest relations

Leadership

Communication

Team supervision

MS Office

Education

Diploma in hospitality management

Tools

Microsoft Office

Job description

Why Join Us?

More than a hotel - The Anndore House, part of JDV by Hyatt, is a creative hub in the heart of downtown Toronto. Located near Yonge & Bloor, we combine boutique style, distinct character, and a vibrant local spirit across our 115 guest rooms, Constantine restaurant + Scarlet Door Cafe, and lively social spaces. We don’t do cookie-cutter hospitality; we craft unforgettable, authentic experiences for curious travellers and locals alike. If you thrive in a stylish, energetic environment where individuality is celebrated and great service feels effortless, you’ll fit right in at #OurHouse.

We hire genuine, collaborative, and creative people who bring their true selves to work. Around here, hospitality is all about connection - supporting one another on the floor, bringing fresh ideas to the table, and taking pride in creating memorable moments for our guests. In return, we offer an environment where your voice is heard, your growth is supported, and your unique personality is your biggest asset. Whether you’re looking to build a long-term career in lifestyle hospitality or simply want to work with an amazing team, you’ll find clear opportunities to grow and a workplace that genuinely feels like home.

We’re looking for a Rooms Division Supervisor who is ready to who is ready to roll up their sleeves, lead with heart, and help us build something exceptional

Why You’ll Love Working With Us

We don’t just talk about culture, we live it! Here’s what’s in it for you:

• A people-first environment where respect, appreciation, and fun are part of the everyday
• A chance to work with passionate, like-minded team members
• Opportunities to grow, lead, and make a real impact in a fast-paced, global-facing industry
• Annual Scholarship Opportunities (for you and your children)
• Annual Wellness Credits
• Donation Matching Program
• Volunteer Hour Rewards
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition
• Hotel Stay Discounts

Your Role

The Rooms Division Supervisor, in collaboration with the Front Office Manager and the Director of Housekeeping, is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality. They also ensure smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.

The Rooms Division Supervisor is primarily responsible for:

• Leading and supporting the Housekeeping and Front Office teams in delivering efficient, high-quality daily operation
• Supervising each shift and ensuring team members consistently follow hotel policies, service standards, and operating procedures
• Maintaining exceptional cleanliness, presentation, and care throughout guest rooms, public areas, and Housekeeping spaces
• Inspecting guest rooms, common areas, storage rooms, and utility spaces to ensure cleanliness, safety, organization, and proper inventory control
• Training, coaching, and motivating team members while providing direction and resolving operational concerns
• Creating memorable guest experiences by delivering warm, attentive service and ensuring the team responds promptly to guest needs
• Responding to guest inquiries, requests, and concerns in person and by telephone with professionalism and care
• Resolving guest concerns quickly and effectively to maintain high levels of satisfaction and service quality
• Supporting Front Desk operations, including reservations, incoming and outgoing calls, wake-up calls, guest requests, and other in-house services
• Supervising guest arrivals and departures while ensuring check-in, payment, and security procedures are followed
• Managing Front Desk cash transactions and maintaining responsibility for assigned funds in accordance with hotel policies
• Maintaining accurate and up-to-date Front Office and hotel logbooks and ensuring outstanding items are actioned
• Monitoring the proper use and care of Housekeeping supplies and equipment and coordinating repair requirements with the Maintenance team
• Building strong working relationships and collaborating with Housekeeping, Reservations, Maintenance, and other hotel departments
• Contributing ideas and recommendations during departmental meetings, hotel committees, and special projects
• Supporting departmental purchasing and processing invoices in accordance with approved procedures and budget requirements
• Promoting a safe and efficient work environment by ensuring compliance with company health, safety, and security procedures
• Identifying and reporting suspicious activity, safety concerns, and maintenance issues to the appropriate leader
• Inspiring a positive, collaborative team environment focused on operational excellence and outstanding hospitality

In addition to the core job responsibilities, the Rooms Division Supervisor will illustrate the ability and passion to:

• Live the corporate culture, personifying it in daily interactions with both guests and team members
• Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels
• Participate in a fun and supportive working environment whereteam membersaspire to do what is right and are given the empowerment to execute

What You Bring to the Table

• Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail.
• A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset. Diploma, degree, or master’s in hospitality – food & beverage, or hospitality management school.
• Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
• The ability to demonstrate skills of an approachable coach that cultivates a work environment that encourages feedback.
• Availability to work evenings and weekends.

Let’s Build Something Exceptional

If you’re ready to work somewhere that values performance as much as professionalism, and believes hospitality should feel like an event, The Anndore House is your perfect match. We want you to help us build something exceptional!

This posting is for an existing vacancy.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels.

At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition.

As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention.

Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.

The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.