Front Office Host (Part Time)

Hyatt Hotels Corporation; Vancouver; Presencial; CAD 44.000 - 52.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounted lodging worldwide

Discounted transit passes

Recognition programs

Excellent training and development

Descripción de la vacante

Hyatt Vancouver Downtown Alberni is seeking a dedicated Front Office Host to join our team on a part-time basis. This role will perform duties at the Front Desk or Service Centre, handling guest inquiries, calls, and reservations while ensuring a high level of service and professionalism.

You will collaborate with Housekeeping, Front Office and Engineering to ensure smooth operations, manage guest accounts, and provide accurate information about services.

Formación

• Experience in a luxury hotel brand preferred.
• Experience with Micros, Opera, Microsoft Office, Alice and OpenTable is a plus.
• Professional telephone etiquette and excellent organizational, written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Flexible availability for AM/PM/Overnight shifts including weekends and holidays.
• Visa requirement: Eligible to work in Canada.

Responsabilidades

• Handle guest inquiries and requests at the Front Desk or Service Centre.
• Answer and transfer calls, assist with In-Room Dining orders and monitor service times.
• Monitor hotel emergency lines and act as the communications hub for the hotel.
• Coordinate with Housekeeping, Front Office and Engineering.
• Ensure all guest/colleague inquiries are answered promptly and professionally.
• Take ownership of guest requests and follow up per hotel standards.
• Process and distribute guest messages, wake-up calls, and faxes.
• Assist guests with dining reservations and attraction inquiries.
• Provide information about hotel facilities and services to guests.
• Ensure accurate billing, settle guest accounts, and manage cash float.
• Update room status changes with Housekeeping and drive upsell.
• Prepare hotel reports and VIP guest profiles as needed.
• Adhere to hotel policies and handle guest complaints and follow-up.

Conocimientos

Telephone etiquette

Organizational skills

Written and verbal communication

Interpersonal skills

Problem-solving

Guest focus

Flexible scheduling

Herramientas

Micros

Opera

Microsoft Office

Alice

OpenTable

Descripción del empleo

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagueswho are focused on providing efficient service and meaningful experiences.Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounted transit passes
• Recognition programs
• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-orientedFront Office Hostto join our team on a part-time basis.

Job responsibilities include, but are not limited to, the following:

• Perform duties either at the Front Desk or Service Centre, handling guest inquiries and requests.
• At the hotel switchboard in our Service Centre, answer and transfer calls, handle In-Room Dining orders and monitor service times.
• Monitor the hotel emergency lines, defect reporting, and act as the overall communication hub for the hotel.
• Communicate with all departments, in particular Housekeeping, Front Office and Engineering.
• Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally.
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards.
• Process and distribute all guest messages, guest wake-up calls and all incoming faxes.
• Assist guests with dining reservations, attraction inquiries and all other guest activities as required.
• Serve as a liaison for guests requiring information relating to all aspects of the hotel and facilities.
• Provide professional guest services with genuine care to attention and detail.
• Accurately complete all special billing requests.
• Responsible for registering and checking out guests, presenting folio of charges and receiving payment.
• Responsible for a cash float.
• Update and monitor room status changes in partnership with Housekeeping.
• Drive rate through up-selling room types.
• Settle guest accounts accurately while ensuring all service standards are followed.
• Ensure all hotel reports, VIP guest profiles and other guest requests are prepared prior to guest arrival.
• Ensures compliance to all hotel policies, standards and core practices.
• Assist in handling of guest complaints and ensure that proper follow up takes place.
• Undertake other ad hoc job-related responsibilities, as required

Hourly wage is at $34.85.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• Previous experience in a similar capacity within another luxury hotel brand is preferred.
• Previous experience with Micros, Opera, Microsoft Office, Alice, Open Table software is an asset.
• Professional telephone etiquette and excellent organizational, written and verbal communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Flexible availability - this role will work AM/PM/Overnight shifts including weekends and holidays (as required).

Visa Requirements:Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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