Front Office Leader: Guest Experience & Hotel Ops

Concord Hospitality Enterprises; Ottawa; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

Tuition assistance

Discounted room rates at Concord‑manag

Training, development, and career_adv

Job summary

Concord Hospitality Enterprises is seeking a Front Office Manager in Ottawa to lead a high-performing front desk team and ensure exceptional guest experiences aligned with Hilton brand standards. You will drive revenue practices, supervise daily operations, and partner with leadership to deliver measurable results.

The role requires hands-on leadership in a fast-paced hospitality environment, strong people development, and the ability to manage complex guest and financial processes while

Qualifications

• Proven leadership in front office or guest services management.
• Strong customer service philosophy and guest-first culture.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.

Responsibilities

• Lead exceptional guest service and foster a guest-first culture.
• Analyze guest feedback to identify improvements and action plans.
• Support Hilton Honors enrolment initiatives and awareness programs.
• Train and empower front desk staff to provide professional guest assistance.
• Oversee check-in/check-out, phonelines, and hotel services.
• Manage daily room inventory and VIP/group requests; coordinate solutions.

Skills

Leadership

Customer service

Revenue management

Communication

HR compliance

Education

Post-secondary in Hospitality/Hotel Management

Tools

POS system

Scheduling software

Hotel systems

Job description

Concord Hospitality Enterprises is seeking a Front Office Manager in Ottawa to lead a high-performing front desk team and ensure exceptional guest experiences aligned with Hilton brand standards. You will drive revenue practices, supervise daily operations, and partner with leadership to deliver measurable results.

The role requires hands-on leadership in a fast-paced hospitality environment, strong people development, and the ability to manage complex guest and financial processes while