Front Office - Concierge (VIP)

Fairmont Hotels & Resorts; Fairmont Hot Springs; On-site; CAD 36,000 - 43,000; Full time

Benefits offered by this job

Staff housing on-site

Free meal per shift

Benefits package

Pension plan

Travel program

Employee travel discounts

Mountain Explorer rates

Local discounts

Job summary

Fairmont Banff Springs is seeking a VIP Concierge to deliver the highest level of personalized service for our VIP guests, coordinating all aspects of their stay from pre-arrival planning through post-departure follow-up to ensure memorable experiences.

We require at least 2 years of hotel front office or guest services experience, knowledge of local attractions, and excellent communication. Attractive benefits include on-site staff housing, meals, and a comprehensive benefits package.

Qualifications

• Minimum 2 years' hotel front office/guest services/concierge experience
• Les Clefs d’Or membership an asset or in progress
• Degree or diploma in Hospitality Management is an asset
• F&B experience is an asset
• Excellent knowledge of Micros-Opera and Opera PROPERTY Manager
• Strong Microsoft Office skills (Outlook/Word/Excel)
• Knowledge of local Banff facilities and attractions
• Clean driving record and Class 5 license

Responsibilities

• Deliver exceptional, personalized service to VIP guests from pre-arrival to post-departure
• Provide expert knowledge on hotel services, dining, spa, golf, attractions, and transportation
• Build guest relationships through proactive communication and personalized attention
• Resolve guest concerns promptly and ensure requests are handled with care
• Uphold service standards and support administrative duties as required

Skills

Customer service

Guest relations

Concierge

Education

Hospitality degree/diploma

Tools

Micros-Opera

MS Office Suite

Job description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Starting Rate

$26.04

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.64

• Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
• Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
• Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
• Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
• Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.

Qualifications

Your Skills & Qualifications:

• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Les Clefs d’Or membership an asset, or are currently working towards membership
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
• Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff…?
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.