Front Desk Agent

SmartRecruiters, Inc.; Banff; On-site; CAD 28,000 - 35,000; Full time

Benefits offered by this job

Subsidized on-site staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined contribution pension plan

Employee travel program with room/food

Staff discounts on F&B

Job summary

Fairmont Banff Springs is seeking a Front Desk Agent to welcome guests and deliver outstanding service at our iconic Canadian resort in Banff. You will check guests in and out, handle reservations, and help guests enjoy the hotel's facilities with a friendly, professional approach.

Starting at $20.18 per hour, with scheduled increases after six months and at three years, this full-time on-site role offers benefits and opportunities in a dynamic mountain destination.

Qualifications

• Availability to work evenings/weekends/early mornings/overnights.
• Front Desk or guest service experience is an asset.
• PMS experience is an asset.
• Proficient in English; second language an asset.
• Strong communication and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Provide professional, friendly and engaging service.
• Greet, check-in/check-out and settle guest accounts following standards.
• Document guest requests or issues and coordinate resolution.
• Inform guests about hotel facilities and services.
• Respond promptly to guests at the reception desk.
• Upsell room brands to drive rate.
• Follow hotel policies and safety standards.
• Perform other duties as assigned.

Skills

Front desk experience

Customer service

Shift flexibility

PMS experience

English proficient

Communication skills

Job description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly and engaging service
• Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow departmental and hotel policies, procedures, service and safety standards
• Other duties as assigned

Qualifications

Your Skills & Qualifications:

• Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
• Previous experience in Front Desk or customer service an asset
• Previous Property Management System (PMS) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees.
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]