Front End Team Lead

Walmart; St. Catharines; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart in St. Catharines is seeking an experienced front-end/department leader to support customer service, training, and scheduling. You will assist on the salesfloor, respond to inquiries, and drive strong service while ensuring tasks are completed efficiently.

You will guide associates, conduct daily huddles, and promote Walmart initiatives. A focus on safety, cleanliness, and accurate performance metrics will be essential to success in this role.

Qualifications

• Age – 16 or older.
• Basic customer service and communication skills are required.

Responsibilities

• Provide excellent Customer Service by greeting customers and assisting with products and purchases.
• Promote products/services and help customers locate merchandise and make decisions.
• Follow safe work practices and emergency procedures, maintain cleanliness.
• Handle customer concerns and provide guidance as needed.
• Oversee front-end operations, coordinate breaks, and ensure proper coverage.
• Review schedules with People Lead and support management tasks.
• Lead daily team huddles, communicate updates, set goals, and track productivity.
• Support training opportunities and develop associates through teaching and feedback.
• Contribute to a safe, clean workplace and ensure displays are secure and debris-free.
• Assist with recruiting, hiring, and GTA/Workday tasks as needed.

Skills

Customer Service

Leadership

Training

Scheduling

Job description

Position Summary…

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
3. Handles customer and associate concerns and provides guidance as required.
4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
5. Review completed schedules with People Lead.
6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
9. Complete GTA/Workday tasks and supports Management.
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

525 WELLAND AVE, LINCOLN MALL SC ST. CATHARINES, ON L2M 6P3, Canada

Are you currently a Walmart associate?

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