Front End Team Lead

Walmart Canada; St. Catharines; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking a frontline associate to assist in leading the Front End and department operations at the Lincoln Mall location in St. Catharines, ON. You will respond to inquiries, promote products, and help customers with purchases while ensuring safety and process adherence.

The role supports scheduling, training, and daily team communication, with a minimum starting pay of CAD 21.20 per hour. This position is on site at 525 Welland Ave, Lincoln Mall.

Qualifications

• Must be at least 16 years old.

Responsibilities

• Provide excellent Customer Service by greeting customers, helping them locate products, and assisting with purchases.
• Address customer issues and refer concerns when needed.
• Support front-end operations and ensure proper coverage during shifts.
• Assist with scheduling and training development for associates.
• Lead daily team huddle and communicate goals and productivity updates.

Job description

Position Summary

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

525 WELLAND AVE, LINCOLN MALL SC ST. CATHARINES, ON L2M 6P3, Canada

Important Note

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