(CAN) Front End Team Lead

Walmart Canada; Rouyn-Noranda; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Rouyn-Noranda is seeking a Front End Associate to help lead department processes, greet customers, promote products, and ensure smooth salesfloor operations.

You will train associates, run daily huddles, manage schedules, uphold safety standards, and partner with leaders to drive service, efficiency, and accuracy in transactions. The position starts at a wage of $21.85 per hour, with opportunities for growth.

Qualifications

• Age – 16 or older

Responsibilities

• Provide excellent customer service by greeting customers, assisting with products, and resolving issues.
• Ensure safe work processes and follow emergency procedures.
• Delegate and supervise front-end operations, ensuring coverage and breaks.
• Review schedules with People Lead and assist on the sales floor as needed.
• Lead daily team huddles, communicate updates, and track productivity.
• Develop associates through teaching and training, providing feedback.
• Support recruiting and hiring new associates and complete GTA/Workday tasks.

Skills

Customer service

Communication

Team leadership

Training

Scheduling

Safety awareness

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.85.

Le taux horaire minimum pour ce poste débute à 21.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

275 BLVD RIDEAU, ROUYN-NORANDA, QC J9X 5Y6, Canada

Important Note:

To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.