(CAN) Front End Team Lead

Walmart Canada; Niagara Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking an engaged frontline leader for the Niagara Falls store. You will guide front-end operations, support associates with training, and maintain high customer service levels while ensuring tasks are completed efficiently.

The role involves shift leadership, scheduling reviews with the People Lead, and active participation in team huddles. Compensation starts at the posted hourly rate with potential for growth.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with product and service inquiries.
• Ensure safe work processes and follow emergency procedures.
• Handle customer and associate concerns and provide guidance as needed.
• Delegate and follow up on front-end operations, ensure proper coverage and breaks.
• Review schedules with the People Lead and coordinate team activities.
• Lead training opportunities and provide feedback to associates.
• Maintain clear communication, run daily team huddles, and share updates and goals.
• Maintain a safe, clean work environment and adhere to company policies.
• Support management tasks, GTA/Workday processes, and recruiting assistance.
• Participate in performance and growth conversations with leadership.

Job description

Position Summary...

Assists in the leadership of the Front End and department processes, respond to problems and inquiries, and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion.
Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• 1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• 2. Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• 3. Handles customer and associate concerns and provides guidance as required.
• 4. Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• 5. Review completed schedules with People Lead.
• 6. Tours assigned areas with the Coach and team associates to alidate and identify training opportunities.Develops associates through teaching and training and provides feedback as needed.
• 7. Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• 8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• 9. Complete GTA/Workday tasks and supports Management.
• 10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $21.20.

Le taux horaire minimum pour ce poste débute à 21.20.

Minimum Qualifications…

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

7481 OAKWOOD DR, NIAGARA FALLS, ON L2G 0J5, Canada

Important Note

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