Front Desk Supervisor, REFORMD

Sweat and Tonic; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join an innovative wellness hub as a Full-Time Front Desk Supervisor, where your leadership and customer service skills will shine. In this dynamic role, you’ll manage front desk operations and ensure a premium experience for guests. Collaborate with a passionate team in a vibrant environment that promotes wellness and community engagement. This position offers a chance to make a meaningful impact on clients' experiences while working in a state-of-the-art facility dedicated to health and wellness. If you thrive in a fast-paced setting and love helping others, this is the perfect opportunity for you!

Qualifications

• Strong leadership skills to manage the front desk team effectively.
• Experience in customer service and creating a welcoming environment.

Responsibilities

• Oversee front and back of house operations during shifts.
• Manage the front desk team and ensure exceptional guest experiences.

Skills

Customer Service

Team Management

Communication

Problem-Solving

Education

High School Diploma

Bachelor's Degree in Hospitality or Business

Job description

Sweat and Tonic (S&T) is Toronto’s innovative wellness and lifestyle hub. In our historic 3-storey facility, you’ll find the widest collection of world-class boutique fitness and wellness in one state-of-the-art experience. Expert instructors design and lead up to 180 classes weekly. Premium café, spa, and bar offerings recharge, recover, and reignite. Creative lounge spaces support our social community and inspire collaboration and innovation.

REFORMD (By Sweat & Tonic) is Toronto’s newest premium Lagree Method studio—designed for high performance, high standards, and high energy. We’re seeking a professional, passionate, and detail-driven Full-Time Front Desk Supervisor to lead our front-of-house team and deliver an exceptional guest experience from the moment clients walk through our doors.

The front-desk supervisor is responsible for all front and back of house operations while on shift, including managing the front desk team, opening/closing the facility, and ensuring a premium brand experience for all guests. As part of the Front of House team, you will assist guests and build positive, lasting relationships with our community.

Overview of Duties:

1. Serve as the assigned