Front Desk Supervisor

Chartwell Hospitality; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

Chartwell Hospitality is seeking a Front Desk Supervisor to lead front office operations at an award-winning Hilton property. The role involves supervising staff, ensuring high service standards, and providing excellent customer service. Candidates should have supervisory experience and strong communication skills, with opportunities for growth within the company.

Benefits

Medical, Dental, Vision insurance

Life Insurance and Disability coverage

PTO, Vacation, 7 Holidays

Flexible schedule with possibilities of a 4-day work week

Reduced room rates as an Employee Hilton Honors member

Public transportation provided by Chartwell Hospitality

Growth opportunities within an expanding company

Qualifications

• At least 1-year supervisory experience.
• Hilton experience preferred but not required.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise Front Office procedures including guest check-in/out and lobby traffic.
• Respond to guest inquiries and resolve issues promptly.
• Schedule, assign work, lead pre-shift meetings, and train staff.

Skills

Communication

Problem-Solving

Reporting

Accounting

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Job Highlights

• A friendly and passionate customer service work environment
• Award-winning Hilton property in the top 9% of all full-service Hilton Hotels
• Flexible schedule with possibilities of a 4-day work week
• $250 annual retention incentive
• Public transportation provided by Chartwell Hospitality
• Growth opportunities within an expanding company
• Reduced room rates as an Employee Hilton Honors member

Benefits for Full-Time Employees (after 60 days)

• Medical, Dental, Vision insurance
• Life Insurance and Disability coverage
• PTO, Vacation, 7 Holidays

About Us

We offer a workplace that brings out your best, appreciates your strengths, and welcomes you as you are. Join us and be part of a community that values your growth.

Apply at careers.chartwellhospitality.com

Job Responsibilities

• Supervise Front Office procedures including guest check-in/out, lobby traffic, luggage assistance, and telephone services
• Respond to guest inquiries and resolve issues promptly and courteously
• Support team members in guest service and complaint resolution
• Schedule, assign work, lead pre-shift meetings, and train staff
• Assist with group blocking and billing
• Monitor and evaluate team performance
• Adjust staffing based on lobby traffic
• Work any day, Monday-Sunday
• Set performance standards, coach, and discipline staff as needed
• Maintain accurate records for collections
• Ensure high standards at Front Desk, PBX, and Bellstand
• Provide comprehensive training to Front Office staff

Minimum Requirements

• At least 1-year supervisory experience
• Hilton experience preferred but not required
• Excellent communication and problem-solving skills
• Reporting and accounting skills
• Proficient with Microsoft Office
• High school diploma or equivalent
• Supervisory experience in hospitality or customer service