Front Desk Supervisor & Guest Experience Leader

River Cree Resorts & Casino; Canada; On-site; CAD 42,000 - 56,000; Full time

Job summary

River Cree Resorts & Casino in Canada seeks an entry-level management professional to support day-to-day Front Desk operations and supervise related areas such as AYS and Concierge/Guest Services. The role directs and collaborates with staff to manage guest arrival and departure procedures, ensuring cleanliness standards and customer satisfaction while meeting operating budgets.

Responsibilities include running Front Office shifts, supervising daily operations, and contributing to revenue and

Qualifications

• Front Desk supervisory experience or guest service leadership preferred.
• Fluent English communication skills (written and spoken).
• Knowledge of Front Office procedures and Bell Stand/Concierge operations.

Responsibilities

• Operate Front Desk shifts and supervise daily shift operations.
• Train staff and ensure adherence to credit policies and procedures.
• Monitor guest satisfaction and resolve issues with supervisor support.
• Oversee Front Office reporting and night audit handoff.

Skills

Front Office supervision

Guest relations

Staff coaching

Budget awareness

Communication

Time management

Education

High School Diploma

Hotel & Restaurant Management diploma/degree

Tools

MS Office

PMS

Job description

River Cree Resorts & Casino in Canada seeks an entry-level management professional to support day-to-day Front Desk operations and supervise related areas such as AYS and Concierge/Guest Services. The role directs and collaborates with staff to manage guest arrival and departure procedures, ensuring cleanliness standards and customer satisfaction while meeting operating budgets.

Responsibilities include running Front Office shifts, supervising daily operations, and contributing to revenue and