Guest Services Manager - Lead Front Desk

InnVest Hotels; Canada; On-site; CAD 60,000 - 64,000; Full time

Job summary

InnVest Hotels is hiring a Guest Service Manager in Canada. The role oversees Front Office operations, room revenue management, and staff development to deliver exceptional guest experiences while maximizing profitability.

The successful candidate will drive brand standards, manage shifts, and support safety and security procedures. The position requires at least 2 years in a guest services leadership role, a related degree, and flexibility to work evenings and weekends.

Qualifications

• Minimum 2 years as a Guest Service Supervisor or Manager in a hotel.
• Experience in revenue management and guest service.
• Opera PMS experience is an asset; MS Windows knowledge.
• Proven team leader with professional presentation.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Schedules guest service agents and oversees staff development.
• Oversees guest registration, security, telephone services and night audit.
• Achieves budgeted revenues and maximizes profitability for the rooms department.
• Supports revenue management with occupancy and ADR objectives.
• Responds to guest requests or complaints and ensures satisfaction.
• Provides training on safety, security, and department procedures.
• Fulfills Manager on Duty and lobby duty shifts.

Skills

Revenue Management

Guest Service

Team Leadership

Flexible Schedule

Education

Degree or Diploma in Hotel/Restaurant Management or related

Tools

Opera PMS

MS Windows

Job description

InnVest Hotels is hiring a Guest Service Manager in Canada. The role oversees Front Office operations, room revenue management, and staff development to deliver exceptional guest experiences while maximizing profitability.

The successful candidate will drive brand standards, manage shifts, and support safety and security procedures. The position requires at least 2 years in a guest services leadership role, a related degree, and flexibility to work evenings and weekends.