6 - month Front Desk Agent

Grey Eagle Resort & Casino; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary is seeking a Front Desk Agent to provide efficient service to guests. Responsibilities include check-in and check-out procedures, customer inquiries, and collaboration with other departments to ensure satisfaction.

The ideal candidate has at least 2 years of hotel experience, is fluent in English, and can work flexible hours. This position offers the chance to be part of a dynamic team in a top entertainment facility.

Qualifications

• Minimum 2 years of experience in full-service hotel.
• Minimum 2 years of computer knowledge with Microsoft Word, Excel, Outlook.
• Experience with Micros OPERA PMS system is an asset.
• Must be 19 years of age or older.
• Priority will be given to Tsuut'ina Nation members.

Responsibilities

• Provide efficient and courteous service to guests.
• Operate according to established policies and procedures.
• Address telephone and personal inquiries.
• Deliver items to guests upon request.

Skills

Greeting and thanking guests

Effective check-in and check-out procedures

Customer service

Teamwork

Computer proficiency (Microsoft Word, Excel, Outlook)

Fluency in English

Flexibility in working hours

Education

Minimum 2 years of experience in full-service hotel

Fluency in multiple languages

Must be 19 years of age or older

Tools

Micros OPERA PMS system

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Front Office Manager and/or Front Office Supervisor, the Front Desk Agent provides efficient and courteous service to each guest and operates according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if required and be able to work rapidly during busy periods while remaining calm and professional.

Education and Experience

• Minimum 2 years of experience in full-service hotel.
• Minimum 2 years of computer knowledge and working with Microsoft Word, Excel, Outlook and Explorer.
• Experience with Micros OPERA PMS system is an asset.
• Fluent in English. Fluency in multiple languages is considered an asset.
• Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays).
• Must be 19 years of age or older.
• Priority will be given to Tsuut'ina Nation members.

Knowledge, Skills and Abilities

• Greeting and thanking guests in a sincere and professional manner.
• Ensuring effective check-in and check-out procedures.
• Performing all duties and responsibilities in a timely and efficient manner.
• Addressing telephone and personal inquiries.
• Informing and following up with any necessary departments to ensure all requests for cots, cribs, packages, etc. are delivered to guest rooms and delivering items to guests at their request.
• Meeting and exceeding customer expectations by providing superior service and teamwork, and effectively communicating any information or requests to co-workers and other internal departments to ensure teamwork results in exceptional customer service.