Front desk hotel clerk (NOC 64314) – Coast Hillcrest Hotel

Coast Hillcrest Hotel; Revelstoke; On-site; CAD 23,000 - 33,000; Full time

Job summary

Coast Hillcrest Hotel in Revelstoke, BC is hiring for a front desk/guest services role. You will check in guests, assign rooms and provide information about hotel facilities and local points of interest.

No experience is required; training is provided. You will handle reservations, check-outs, currency exchange, and cash handling with a focus on friendly service.

The position is on site, permanent, full-time, offering steady shifts including mornings, evenings and weekends.

Qualifications

• No experience required; training provided.
• Strong customer service mindset and communication.
• Ability to handle reservations and guest inquiries.

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Skills

Excellent oral communication

Dependability

Interpersonal skills

Reliability

Team player

Education

Secondary (high) school graduation certificate

Job description

Volunteer Experience · Work Experience · Work & Career

Job details

Location 2100 Oak Drive Revelstoke, BC V0E 2S0
Work location On site
Salary 20.10 hourly / 30 to 40 hours per week
Terms of employment Permanent employment Full time
Early morning, Evening, Shift, Flexible hours, Morning, Night, Day, Weekend
Starts as soon as possible
Vacancies 2 vacancies
Source Job Bank #3716394

Overview

Languages

Education

Secondary (high) school graduation certificate

Experience

No experience (will train)

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Additional information

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods
• Work under pressure
• Personal suitability

Client focus

• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and/or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

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