Front Desk & Resident Services Clerk

Sienna Living; Ottawa; On-site; CAD 22,000 - 32,000; Full time

Job summary

Sienna Senior Living is seeking a Unit Clerk at Granite Ridge Care Community in Stittsville, Ontario. This role impacts residents and ignites warmth in human connection by handling inquiries and providing clerical support in a friendly environment.

Responsibilities include greeting visitors, processing inquiries, assisting managers with clerical tasks, and supporting cash transactions for meal vouchers. A positive attitude and strong MS Office skills are essential.

Qualifications

• Completion of grade 12 education.
• Proficient MS Office skills (Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Positive attitude with customer service experience.
• Strong organizational and multi-tasking abilities.
• Problem-solving and complaint resolution skills.
• Excellent interactions with visitors, families, residents and team members.
• Vulnerable Sector Check satisfactory.

Responsibilities

• Respond to resident and visitor inquiries professionally.
• Forward complaints to the Manager in writing.
• Greet visitors and address their needs courteously.
• Conduct mini tours per policy.
• Provide clerical and computer support to managers.
• Process cash transactions for meal vouchers/tickets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Education

Grade 12

Tools

MS Office

Excel

Word

PowerPoint

Job description

Sienna Senior Living is seeking a Unit Clerk at Granite Ridge Care Community in Stittsville, Ontario. This role impacts residents and ignites warmth in human connection by handling inquiries and providing clerical support in a friendly environment.

Responsibilities include greeting visitors, processing inquiries, assisting managers with clerical tasks, and supporting cash transactions for meal vouchers. A positive attitude and strong MS Office skills are essential.