Unit Clerk| Temporary Full time|75hrs biweekly

Sienna-Senior-Living; Ottawa; On-site; CAD 22,000 - 32,000; Full time

Job summary

Granite Ridge Care Community in Stittsville, ON is seeking a Unit Clerk to join our team. You will respond to resident and visitor inquiries, forward complaints to the Manager, greet visitors, and provide clerical support to multiple managers.

The role requires Grade 12, proficient MS Office skills (Excel, Word, PowerPoint), excellent communication, and a positive, service-oriented mindset. A Vulnerable Sector Check is required.

Qualifications

• Must have completed Grade 12 education.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.
• Positive attitude with proven customer service experience.
• Strong organizational and multi-tasking abilities.
• Problem-solving and complaint-resolution skills.
• Excellent customer service in all interactions with residents, families, visitors and team members.
• Successful completion of a Vulnerable Sector Check.

Responsibilities

• Respond to resident and visitor inquiries promptly and diplomatically.
• Forward complaints to the Manager in writing.
• Greet visitors and address their needs politely and patiently.
• Conduct mini tours in accordance with policies and procedures.
• Provide clerical and computer support to managers as requested.
• Maintain records to support cash transactions for guest and team member meal vouchers/tickets.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

Organizational skills

Multi-tasking

Problem-solving

MS Office proficiency

Education

High School Diploma (Grade 12)

Tools

MS Office Suite

Job description

Granite Ridge Care Community - Stittsville, ON
Rate of Pay: $19.64
This post is for an existent vacancy.

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Unit Clerk is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Unit Clerk your typical day will impact in the following ways:

• Responding to all resident and visitor inquiries as to their first priority in a diplomatic manner.
• Ensures all complaints are forwarded to the Manager in writing.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion.
• Conducts mini tours in accordance with policies and procedures.
• Provide clerical and computer support to all managers as requested.
• Complete the required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves:

• Completion of grade 12 education.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Problem-solving and complaint resolution skills.
• Excellent customer service skills in all personal interactions with visitors, families, residents and team members.
• All applicants must successfully pass the prescribed Vulnerable Sector Check.

Bonus points for having:

• Experience in a Healthcare industry an asset.
• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.

In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.