Front Desk & Resident Services Clerk

Sienna Senior Living; Gravenhurst; On-site; CAD 23,000 - 32,000; Full time

Job summary

Sienna Senior Living is seeking a Unit Clerk at Muskoka Shores Community in Gravenhurst. The role supports residents, families, and staff by handling inquiries, scheduling, and clerical duties with a focus on accuracy and warmth.

The ideal candidate has a Grade 12 education, strong MS Office skills, and excellent communication. Willingness to pass a Vulnerable Sector Check and contribute to a compassionate care environment is essential.

Qualifications

• Completion of grade 12 education.
• Proficient in MS Office (Excel, Word,PowerPoint).
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service experience.
• Proven organizational and multi-tasking abilities.
• Problem-solving and complaint resolution skills.
• Ability to interact with residents, families, visitors and team members.
• Vulnerable Sector Check required.

Responsibilities

• Respond to all resident and visitor inquiries as their first priority in a diplomatic manner.
• Ensure all complaints are forwarded to the Manager in writing.
• Greet all visitors to the building and address their needs in a pleasant and unhurried fashion.
• Conduct mini tours in accordance with policies and procedures.
• Provide clerical and computer support to managers as requested.
• Assist with in-house scheduling touch points and administrative duties as assigned by the Director of Care and Office Manager.
• Complete records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
• Performing other duties as assigned.

Skills

Customer service

Verbal and written communication

Organizational skills

Problem-solving

Education

Grade 12

Tools

MS Office

Job description

Sienna Senior Living is seeking a Unit Clerk at Muskoka Shores Community in Gravenhurst. The role supports residents, families, and staff by handling inquiries, scheduling, and clerical duties with a focus on accuracy and warmth.

The ideal candidate has a Grade 12 education, strong MS Office skills, and excellent communication. Willingness to pass a Vulnerable Sector Check and contribute to a compassionate care environment is essential.