Unit Clerk | Permanent Full-Time

Sienna Senior Living; Gravenhurst; On-site; CAD 23,000 - 32,000; Full time

Job summary

Sienna Senior Living is seeking a Unit Clerk at Muskoka Shores Community in Gravenhurst. The role supports residents, families, and staff by handling inquiries, scheduling, and clerical duties with a focus on accuracy and warmth.

The ideal candidate has a Grade 12 education, strong MS Office skills, and excellent communication. Willingness to pass a Vulnerable Sector Check and contribute to a compassionate care environment is essential.

Qualifications

• Completion of grade 12 education.
• Proficient in MS Office (Excel, Word,PowerPoint).
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service experience.
• Proven organizational and multi-tasking abilities.
• Problem-solving and complaint resolution skills.
• Ability to interact with residents, families, visitors and team members.
• Vulnerable Sector Check required.

Responsibilities

• Respond to all resident and visitor inquiries as their first priority in a diplomatic manner.
• Ensure all complaints are forwarded to the Manager in writing.
• Greet all visitors to the building and address their needs in a pleasant and unhurried fashion.
• Conduct mini tours in accordance with policies and procedures.
• Provide clerical and computer support to managers as requested.
• Assist with in-house scheduling touch points and administrative duties as assigned by the Director of Care and Office Manager.
• Complete records to support cash transactions related to the sale of guest and team member meal vouchers/tickets.
• Performing other duties as assigned.

Skills

Customer service

Verbal and written communication

Organizational skills

Problem-solving

Education

Grade 12

Tools

MS Office

Job description

Muskoka Shores Community - Gravenhurst

Rate of Pay: $19.64

This posting is for an existing vacancy

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Unit Clerk is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Unit Clerk your typical day will impact in the following ways:

• Responding to all resident and visitor inquiries as to their first priority in a diplomatic manner.
• Ensures all complaints are forwarded to the Manager in writing.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion.
• Conducts mini tours in accordance with policies and procedures.
• Provide clerical and computer support to all managers as requested.
• Assist with in-house scheduling touch points, assist with administrative duties as assigned by Director of Care and Office Manager
• Complete the required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must Haves

• Completion of grade 12 education.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Problem-solving and complaint resolution skills.
• Excellent customer service skills in all personal interactions with visitors, families, residents and team members.
• All applicants must successfully pass the prescribed Vulnerable Sector Check.

Bonus Points For Having

• Experience in a Healthcare industry an asset.
• Additional applied courses i.e. office administration preferred.

Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.