Front Desk Receptionist

Waycobah First Nation; Whycocomagh; On-site; CAD 34,000 - 42,000; Full time

Job summary

We'koqma'q First Nation in Nova Scotia is seeking a friendly Front Desk Receptionist to join the Band Administration team. You will be the first point of contact for community members, visitors, and partners, delivering welcoming, courteous service and supporting clerical duties.

The role covers reception, administrative tasks, and helping clients access programs. A high school diploma and solid computer skills are required, with strong communication and confidentiality important in a busy

Qualifications

• High school diploma or equivalent required.
• Strong computer skills with MS Word, Outlook, Excel.
• Excellent verbal and written communication.
• Ability to maintain confidentiality and discretion.
• Reliable, dependable, and professional.
• Experience in reception or customer service preferred.

Responsibilities

• Serve as the first point of contact for visitors, community members, and callers.
• Answer, screen, and direct incoming calls professionally.
• Greet and assist walk-in clients, visitors, contractors, and vendors.
• Provide clerical and administrative support across departments.
• Schedule appointments and manage calendars as needed.
• Maintain filing systems and office records.
• Handle mail, deliveries, and general office duties.

Skills

Microsoft Office

Verbal & Written Communication

Organizational Skills

Customer Service

Confidentiality & Discretion

Professional Demeanor

Education

High School Diploma

Tools

Multi-line phone systems

Scanners & Copiers

Fax machines

Job description

Position Title: Front Desk Receptionist

Department: Band Administration
Reports To: Executive Assistant
Position Type: Full-time/Regular
Location: Band Administration Building

About the Role

We'koqma'q First Nation is seeking a friendly, organized, and professional Front Desk Receptionist to join our Administration team.

As the first point of contact for community members, visitors, vendors, and external partners, the Front Desk Receptionist plays an important role in creating a welcoming and positive experience for everyone entering or contacting the Administration Office. The successful candidate will provide reception, clerical, and administrative support while assisting clients in accessing programs and services throughout the organization.

Key Responsibilities

Reception & Customer Service

• Serve as the first point of contact for visitors, community members, and callers.
• Answer, screen, and direct incoming telephone calls in a professional and courteous manner.
• Greet and assist walk-in clients, visitors, contractors, and vendors.
• Respond to general inquiries and direct individuals to the appropriate department or staff member.
• Ensure visitors are welcomed and assisted in a timely manner.

Administrative Support

• Provide clerical and administrative support to various departments as required.
• Prepare, type, format, and distribute correspondence and documents.
• Assist with filing, scanning, photocopying, faxing, and other office duties.
• Manage incoming and outgoing mail and deliveries.
• Schedule appointments and maintain calendars when required.

Office Coordination

• Maintain daily attendance records and assist with the collection of attendance information from departments.
• Assist with maintaining office supplies and coordinating orders as required.
• Maintain organized filing systems and records.
• Support office events, meetings, and community functions as needed.

Information & Communication

• Develop a general understanding of Band programs, services, and departmental functions to effectively assist community members.
• Provide accurate information and referrals to clients.
• Maintain professionalism and confidentiality when handling sensitive information.

Other Duties

• Perform other related duties as assigned by the Executive Assistant or senior management.

Qualifications & Experience

Required

• High school diploma (Grade 12) or equivalent.
• Strong computer skills, including Microsoft Word, Outlook, Excel, and other Office applications.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to provide exceptional customer service in a fast-paced environment.
• Ability to maintain confidentiality and exercise discretion.
• Reliable, dependable, and professional.

Assets

• Previous experience in a reception, administrative assistant, or customer service role.
• Knowledge of We'koqma'q First Nation programs and services.
• Experience working with the public in a professional setting.
• Experience using office equipment such as multi-line phone systems, scanners, copiers, and fax machines.

Skills & Personal Attributes

• Friendly, approachable, and professional demeanor.
• Strong interpersonal and communication skills.
• Excellent telephone etiquette.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong problem-solving and customer service skills.
• Ability to manage multiple tasks and priorities.

Working Conditions

• Full-time permanent position.
• Primarily office-based in the We'koqma'q Administration Building.
• Frequent interaction with community members, staff, leadership, and external stakeholders.
• Requires prolonged periods of sitting, computer work, and telephone use.

Why Join Our Team?

The Front Desk Receptionist is often the first face and voice of We'koqma'q First Nation. This position offers an opportunity to make a meaningful contribution by helping community members access programs and services while supporting the daily operations of the Administration Office.

Preference may be given to qualified Indigenous applicants.